Hello, im feeling somewhat frustrated with Dji at the moment, who ever i speak with havnt got the answers i need.
Original drone sent in for repair serial number 07DJE320C10180
Drone sent back to me serial number 07D2F720020049
Original case number CAS 2298112-C2Y0W4
To whom this may concern,
In July 2018 I purchased a brand new Phantom 4 drone with controller a battery and 8 props, from a Company called Argos in Warrington Cheshire which Cost £999, which to me is a lot of money, this was going to be my last drone as Dji is leading in technology than the rest of the drones I used to have (basic). After 3 months one of the motors, when attaching the prop started to make a grinding noise, so I contacted yourselves you provided a CAS number and shipping receipts and sent my drone to the Netherlands. I received an email stating there is a fault with the motor as under Warranty motor cost would be £14.88 and repair service would be £50 this work would be done free of charge the work would take 2 to 3 days and shipped back to me. I was happy with this as under Warranty, 10 days later I received a drone back, I took it out to my usual place to fly and had some issues from the start, it couldn’t find a GPS after waiting over half an hour before a flight it asked me for a manual compass calibration like my friend does with his phantom 3, by the way I didn’t have to do this with my phantom 4!. Whilst flying it constant loses GPS. UMI settings never right, always saying warming up not to fly this goes on for 15mins, Compass settings always wrong. My original drone had the latest updates , I got home and checked the serial number it was 07D2F720020049, completely different!! I called Dji spoke with your customer service team they told me that this drone is a replacement as they couldn’t fix mine? I explained that I received an email stating that my was going to be fixed and shipped back to me, the customer service agent told me that the email should of never been sent, and the drone that was sent to me was a refrub. When he said that I questioned it then he said it was new and have a 2 year warranty with this drone, to be honest I wasn’t happy so we ended the call. That was on Friday the 19th of October. Today Monday 22nd October I called back your customer service department and spoke with a lady called April, explained everything that has gone on again she told me the drone they sent was new in 2014, I mean what? My drone was purchased in 2018 it will have been a more updated drone than that. So Dji created abother case file for me and drone went back, i recieved another email stating the 3 in 1 board has been updated and the drone has been shipped out. This drone has another different serial number as is on the way back home. I spoke with a supervisior again today called Jessie who says he will speak with the Neterlands and ring me back. This whole process has given me the wrong thoughtas about this so called great company. Any help would be really appricated
Many Thanks Stu Wilson
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