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update fail
662 10 2018-10-31
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Danilo Satar
Flight distance : 302 ft
Mozambique
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Hello people,
I'm  trying to update my drone dji spark that I had the first time and, I  downloaded the update, it does the transfer do aircrack, at the moment of the update,  when it reaches 62% of the update the drone disconnects from the pc  and reconnects. After that, says that the update failed at 62%. i try it for 2 times and nothing sucessfull.

Help me please.  





2018-10-31
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Danilo Satar
Flight distance : 302 ft
Mozambique
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i use windows 8.1 with dji Assistent 2
2018-10-31
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wimherman
Second Officer
Flight distance : 208556 ft
Norway
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Did you try to do a factory reset with Assistent 2 ?
2018-10-31
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Danilo Satar
Flight distance : 302 ft
Mozambique
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wimherman Posted at 10-31 23:59
Did you try to do a factory reset with Assistent 2 ?

No wimherman ,
in fact I'm scared, because I see here many users post that make me afraid to do.
perhaps for being my first aircraft
2018-11-1
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DJI Gamora
Administrator

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Hi Danilo, thanks for reaching DJI Forum. We do apologize for the troubles you had recently with updating your aircraft. Have you tried using different cables or switching to a different PC? We're here to help you, Danilo. Should you have any concerns, don't hesitate to reach us. Thank you.
2018-11-1
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Danilo Satar
Flight distance : 302 ft
Mozambique
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DJI Gamora Posted at 11-1 01:39
Hi Danilo, thanks for reaching DJI Forum. We do apologize for the troubles you had recently with updating your aircraft. Have you tried using different cables or switching to a different PC? We 're here to help you, Danilo. Should you have any concerns, don't hesitate to reach us. Thank you.

Thanks DJI Gamora,
I will try do do this and i will post a feedback .
2018-11-1
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Danilo Satar
Flight distance : 302 ft
Mozambique
Offline

DJI Gamora Posted at 11-1 01:39
Hi Danilo, thanks for reaching DJI Forum. We do apologize for the troubles you had recently with updating your aircraft. Have you tried using different cables or switching to a different PC? We 're here to help you, Danilo. Should you have any concerns, don't hesitate to reach us. Thank you.

I changed the cable, I changed the computer but the problem persists.
2018-11-1
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Danilo Satar
Flight distance : 302 ft
Mozambique
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2018-11-1
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Danilo Satar
Flight distance : 302 ft
Mozambique
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you can see the video in this link: video with error
2018-11-1
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Danilo Satar
Flight distance : 302 ft
Mozambique
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hi DJI, can help me?
2018-11-2
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DJI Natalia
Administrator

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Hi, we're sorry for any inconvenience caused. Can you please try to restore factory default? Please keep us posted for further help. Thank you.
2018-11-4
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