SLUF Driver6
lvl.1
United States
Offline
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I sent my P4A on the DJI Care Refresh plan on the 21st of October. I was issued a Case #CAS-2366854-G9P8B9 and received by the repair facility on 30 October. Today I received an email stating "According to the analysis, the incident was not caused by any product malfunction. We can still proceed with the repair, however, you will cover the repair charges."
My DJI Care Refresh Agreement is current since I purchased it with the P4A in August 2018.
Two questions:
1. It was my understanding that one of the selling points of the Care Refresh is to return a working unit quickly without much analysis. I mean, I know what happened due to operator error and sent in the debrief. Is it typical that they always got through an analysis procedure? Kinda defeats the purpose of a quick turn around in my mind.
"1) Damage to aircraft, gimbal or camera due to dropping, compression, or crashing caused by operator error or accident, will be supported by the replacement service provided that the unit is sent to DJI within the period of validity."
2. Is it common to have the adjuster (repair crew) not have the DJI Care Refresh Agreement for that unit at hand when they send their response that it can be repaired?
I replied back my DJI Care Refresh Agreement to support referencing this case Is there anything else I need to follow up with them to get a unit back quickly? Out of service now for almost two weeks, and missing some opportunities.
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