MA went swimming tonight
800 10 2018-11-2
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Palilin70
lvl.1
Flight distance : 5449 ft
United States
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Hello all
My MA took a swim tonight. Anyone know if care refresh covers water damage?
15412124425041027777984123151697.jpg
2018-11-2
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Alex B.
Second Officer
Flight distance : 21105262 ft

Spain
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I think it does. You recovered the drone. Good luck! And sorry for what happened

Fly safe all
Alex
2018-11-2
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Palilin70, sorry for what happened, yes, the product that suffered water damage can be replaced under DJI Care Refresh. Please start a ticket online and send in at your most convenience, if the online repair form is not available for your, please contact our support team to start a ticket, thank you.
2018-11-2
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Boffin
Second Officer
Australia
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Well done to recover your drone and well done to DJI Care Refresh.
So did you take two batteries for a swim?
2018-11-2
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Sky Carrier
Second Officer
Flight distance : 590102 ft
Netherlands
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Yes it does. So good that you recovered the drone. File a case and send it in. You'll be up in the air before you know it. Thanks for sharing
2018-11-2
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jacksonnai
Captain
Malaysia
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Sorry to saw that, hope you recover your drone
Damage occurring after the product has come into contact with water is covered by the DJI Care Refresh. Product that suffers water damage can be replaced under DJI Care Refresh.
2018-11-2
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Montfrooij
Captain
Flight distance : 2560453 ft
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Netherlands
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Yes, it does.  
2018-11-3
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Palilin70
lvl.1
Flight distance : 5449 ft
United States
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Is the battery that went in the pool with my MA covered too. Tried to check battery status and none of the indicators lit up.
2018-11-3
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Armin-Jay
lvl.1
Flight distance : 46778 ft
Germany
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Hey Palilin, sorry to hear that, too ... Good luck with the replacing/ reparing process!

Just another short question: How did you get your MA blue? Did you use foil and heated it with a dryer afterwards?  

Many greetings,

Armin
2018-11-4
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A CW
Captain
Flight distance : 13864580 ft
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United Kingdom
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Yeah, that'll be covered as you recovered the drone and can ship it back.
2018-11-4
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Palilin70
lvl.1
Flight distance : 5449 ft
United States
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Armin-Jay Posted at 11-4 04:54
Hey Palilin, sorry to hear that, too ... Good luck with the replacing/ reparing process!

Just another short question: How did you get your MA blue? Did you use foil and heated it with a dryer afterwards?  

I purchased a blue skin from amazon
2018-11-5
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