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Having miserable issues with phantom 4
361 11 2018-11-5
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Blackshot
lvl.1
Flight distance : 456634 ft
United States
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Where to start... It wont connect to my iphone 6S, I cant download DJI assistant, the Phantom will not update its driver, and calibration failed BADLY. I hsve exhausted all options to the point where now I only have a $750 bag of useless crap.My phone has no idea the P4 is there. Doesnt even register being plugged into the controller.
The Assistant is an infinite loophole of redownloading the same link to nowhere that doesnt even work to link itself.
I tried every method of calibration and connections available. NO AVAIL.
Anybody able to help with even a single one of thesse things?


2018-11-5
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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How long have you had it, was it bought new?

Did it ever work?

Do you have the correct Go app loaded on your phone?


RedHotPoker
2018-11-5
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DJI Stephen
Super Moderator

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Hi. I am sorry for the trouble. I understand that you are having an issue with your DJI Phantom 4 Pro v2. Can you please try to uninstall and reinstall the DJI Go 4 application on your mobile device and try to check if the DJI Go 4 application will be able to detect the drone. Thank you.
2018-11-6
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ALABAMA
Captain
Flight distance : 9690607 ft
United States
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Maybe time for a complete reset and go from scratch.
2018-11-6
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Tree
Second Officer
Flight distance : 451119 ft
United States
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I don't know anything about iphones, but in some android devices you need to go into developer options and set the usb in order to communicate with the controller.
Did you reboot your phone, and the controller in correct order, that's another thing you may have to do in order to have communication between devices.
also have you watched any tutorials by dji or others?





















2018-11-6
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Blackshot
lvl.1
Flight distance : 456634 ft
United States
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hello all. @RedHotPoker I got it fresh from the box a few days ago. @dji stephen I uninstalled the app on my phone AND tablet I just purchased. Even my Galaxy tab A wont find it. I tried all the forums and recommendations people have given. Even set the controller and P4 to factory.  @tree  I am still rummaging through videos like a fat kid in a cookie storm.  
2018-11-6
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Blackshot
lvl.1
Flight distance : 456634 ft
United States
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DJI Stephen Posted at 11-6 06:19
Hi. I am sorry for the trouble. I understand that you are having an issue with your DJI Phantom 4 Pro v2. Can you please try to uninstall and reinstall the DJI Go 4 application on your mobile device and try to check if the DJI Go 4 application will be able to detect the drone. Thank you.

I have wiped my phone and Galaxy Tab A to try and link.  Even with a factory reset P4 and controller, neither device sees the UAV
2018-11-6
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Geebax
Captain
Australia
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Blackshot Posted at 11-6 14:25
I have wiped my phone and Galaxy Tab A to try and link.  Even with a factory reset P4 and controller, neither device sees the UAV

First thing is to try replacing the cable that you connect between the RC control unit and the phone or tablet. Often the cables are are just for charging and don't work with externbal devices.
2018-11-6
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Blackshot
lvl.1
Flight distance : 456634 ft
United States
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Geebax Posted at 11-6 14:48
First thing is to try replacing the cable that you connect between the RC control unit and the phone or tablet. Often the cables are are just for charging and don't work with externbal devices.

I GOT IT!!!!!! (on accident) I connected my galaxy to the controller with its provided data cord. then I turned on the controller. Then after they booted up, I turned on my P4.
Have to do it in this order each time or there is no connection.
2018-11-6
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Yes, start up sequence is also important.


Glad you have figured it out. Now go fly.


RedHotPoker
2018-11-6
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RedHotPoker
Captain
Flight distance : 165105 ft
Canada
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Blackshot Posted at 11-6 14:23
hello all. @RedHotPoker I got it fresh from the box a few days ago. @dji stephen I uninstalled the app on my phone AND tablet I just purchased. Even my Galaxy tab A wont find it. I tried all the forums and recommendations people have given. Even set the controller and P4 to factory.  @tree  I am still rummaging through videos like a fat kid in a cookie storm.

Happy days are here again... hahaha


RedHotPoker
2018-11-6
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Blackshot Posted at 11-6 15:48
I GOT IT!!!!!! (on accident) I connected my galaxy to the controller with its provided data cord. then I turned on the controller. Then after they booted up, I turned on my P4.
Have to do it in this order each time or there is no connection.

Hi Blackshot, I'm glad that you were able to find a solution on the issue. If you have other concern, please don't hesitate to contact us. Thanks for your support.
2018-11-7
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