jorgeo65
lvl.3
Flight distance : 209498 ft
Australia
Offline
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I just received my new mavic 2 zoom and I did all updates, but will not link, have tried dji support only to get a
unhelpful man who is hard to understand. I have to keep repeating my self over and over.
the 1st guy told me my phone is the problem {samsung S8} and will need to get a new phone, i told him thats ridicules, as there are plenty of others using this phone successfully, and I told him the controller on its own wont even connect, controller keeps saying [ check app, electrical interference. ] he keeps asking me the same questions and is no help at all. then he hangs up on me, I have already spent 2 hours trying to get it ready to fly, I am getting so frustrated, cant believe a big company like DJI has such bad customer service.
I rang back only to get the same guy, and unbelievably he started asking me the same questions, by now I was getting very frustrated, I asked to speak to someone else, told him I would refresh firmware and call back.
after a while a supervisor rang me and I went over everything again, only to get the same result, will not link with or without my phone.
long story short, he told me to take it back for a replacement, just my luck.
now I have to go and explain it all to where I purchased it, I asked him to call the store, which is a big store here in Australia [ Bing Lee ] and explain what has happened, but all he could do is give me his 1st name , asked for a reference number, said they don't do that.
now I am dreading going back to the store, this is really bad customer service. I am out $2000 and have spent hours trying to get this thing working, not a good introduction to DJI.
starting to wonder if its all worth it.
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