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Unable to login to DJI Affiliate
458 3 2018-11-9
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Eaglewood Films
Second Officer
Flight distance : 2868783 ft
Latvia
Offline

Since today I'm not able to login to DJI Associate Publisher (https://u.dji.com/).
The log-in screen comes up, I enter my credentials, press LOG IN and for a brief moment the button says "LOGIN SUCCESSFUL", but the page refreshes to the same log-in screen and I can't get past it.


Also I haven't found any contact regarding this topic, so I'm posting it here.
2018-11-9
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DJI Susan
Administrator

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Hi Eaglewood Films, may I know which browser do you use? We've checked at our end, it works well. If the issue remains after changing the browser, it will be better to upload a short video of your operation, we'll forward to the technicians to check, thank you!
2018-11-9
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Eaglewood Films
Second Officer
Flight distance : 2868783 ft
Latvia
Offline

Looks like reseting password enabled the login again, although I don't think the password was wrong since there was no such message. In case anybody has the same issue.
2018-11-10
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Eaglewood Films Posted at 11-10 00:40
Looks like reseting password enabled the login again, although I don't think the password was wrong since there was no such message. In case anybody has the same issue.

Glad to know the issue has been figured out and thanks for your sharing, if there is any further issue, please don't hesitate to let us know.
2018-11-10
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