I lost my Mavic Air following a Return to Home and mailed about it to DJI.
Herewith a few extracts of their reactions:
We are sorry for what happened on your aircraft.
We have forwarded your email to the aftersales team to have the flight records under data analysis to find out what caused the accident.
This is Dora from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
The unfortunate incident that occurred to your aircraft has been confirmed as a warranty case according to our data analysis.
If the aircraft couldn’t be retrieved, we would like to offer you a replacement, Mavic Air-Onyx Black without charger and remote.
Glad it worked out for you. Only time i have seen this AC only replacement but i'm sure others have seen this before. One member was looking for an AC only but was told they don't sell just the AC for the Air model. Fly Safe!
Can you share with us under what circumstances you lost your drone and what DJI found to br their problem and not pilot error?Sorry for duplicate. My iPad or the site are acting up...
Hi, thank you for sharing your recent experience with DJI. Just a friendly reminder, you may track the shipment (delivery status) using the tracking number we attached in the email. Should there be any concerns, don't hesitate to reach us. Thank you.
Alex, the accident was caused by the high wind during the RTH, the warranty service will not be provided for pilot error, appreciate your understanding.