SystemDC
lvl.1
Flight distance : 3953 ft
French Polynesia
Offline
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DJI Mindy Posted at 11-19 01:43
Hi SystemDC, we are sorry for the unpleasant experience with the seller, did you contact the online chat or email to report the issue via the APP or Bug Feedback/Product Suggestion?
Just to verify, you sent in the drone to your seller for the repair service but they replaced it right? There is serial number of the flight controller in DJI Go 4 APP--General Settings--About, you can check it.
Is there any case number we can refer to just in case your seller was sending the drone to DJI repair center for service? Besides, could you please provide us the name of the seller, their contact info? Thank you in advance.
Hi Mindy,
No we went just to learn how to fly the drone (even though I could do it myself, my grandma wanted to see). They replaced the whole box with another one.
Keep in mind that I am French - a foreigner - in China and that I was there on holidays for a short time. The only reason I bought in China is because my mum is chinese and she's the one who pre-ordered the drone with that Chinese store.
Those damn Chinese DJI salesmen (no offence to other great Chinese people) basically stole from me!
I will get back to you tonight after work on the serial numbers, etc...
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