DJI Mindy
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TTharrett@aol.com Posted at 11-20 15:39
Diana,
Every policy can have an exception. If I wasn't deployed overseas to support our freedom, I would have been able to get the drone shipped to DJI when I initially noted there was problems. I hope DJI will grant my request for the waiver. I can't understand why the issue wasn't discover before shipping to SSE. It makes me question quality control of the product. I worked for 25 years in a retail organization and we always tried to make the customer happy. We had a very liberal return policy and that helped us gain more customers. I understand DJI has a warranty policy but if the technicians looked at the flight records of the drone they would see it was only flown on the 22nd of Feb and not again until 18 November. If I would have had the opportunity I would have sent it back in February, however I did not. I hope DJI can understand this.
Hi TTharrett, Diana has escalated your situation and frustration to the higher team to follow up, we will have someone to contact you in working hours for further communication, please wait patiently, thank you. |
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