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Ronin S wont connect to DJI Assistant 2
2448 6 2018-11-20
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Dgrizzle91
lvl.1
Flight distance : 174209 ft
United Kingdom
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Hi I'm trying upgrade my Ronin-S software, however DJI assisntant 2does now recognise when the Ronin-S is plugged tot he working USB drive.
I'm using a MAC, I've also followed all instructions on however this hasnt made any difference.  Please help
2018-11-20
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raphael_bellizzi
lvl.4
Flight distance : 532654 ft
Canada
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Did you download the DJI Pro Assistant For Ronin v2.0.0? It's different software compared to the DJI Assistant 2 for Drones.

https://www.dji.com/ronin-s/info#downloads
2018-11-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Dgrizzle91, I agree with raphael, are you running DJI Assistant 2 instead of DJI Pro Assistant For Ronin v2.0.0?
2018-11-20
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djiuser_KJoBgh0Gm1qM
New

United States
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Hi ! I did the balance of axes and I see I did well but when I check the status , it’s showing me the pan axe needs to be rebalance . Also I can’t download the dji pro assistant for Mac cause there is no application in Apple store . Please help me to do it well . Thanks !
2019-4-20
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AVsupport
Second Officer
Flight distance : 308570 ft
Australia
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djiuser_KJoBgh0Gm1qM Posted at 4-20 20:21
Hi ! I did the balance of axes and I see I did well but when I check the status , it’s showing me the pan axe needs to be rebalance . Also I can’t download the dji pro assistant for Mac cause there is no application in Apple store . Please help me to do it well . Thanks !

download from your specific DJI product support page?
2019-4-21
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_KJoBgh0Gm1qM Posted at 4-20 20:21
Hi ! I did the balance of axes and I see I did well but when I check the status , it’s showing me the pan axe needs to be rebalance . Also I can’t download the dji pro assistant for Mac cause there is no application in Apple store . Please help me to do it well . Thanks !

Hi there, DJI Pro Assistant For Ronin v2.0.2 can be downloaded directly from our website instead of from the Apple Store, please check here: https://www.dji.com/ronin-s/info#downloads
To check whether your pan axis is balanced properly, please take something like the included charger and place it under one of the tripod legs and hold the handle. With your other hand, go into the App and run the balance test. All 3 axes should be Excellent if properly balanced.
2019-4-22
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Christian Felcht
New

Germany
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Didn't work for me aswell. I first connected it via cable into a usb hub what caused the issue. pluggin into the pc solved the problem..perhaps this helps anyone.
2019-5-24
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