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Will the app get updated to support new iPad Pro resolutions?
1067 9 2018-11-20
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eww
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United Kingdom
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I'm using the new 11" iPad Pro and have black bars in the app. Is there any word on an update that will allow DJI Go 4 to support the new resolution? Sorry if this has already been asked but search on this forum returned nothing relevant!
2018-11-20
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DJI Tony
Administrator

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Hi, thanks for the inquiry. I would recommend using the 16:9 format on image size to see if you could get rid of black bars on your live feed. Please let us know on the latest progress. Thank you for the support.
2018-11-21
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eww
lvl.1
United Kingdom
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That's not what I mean - the app itself has black bars as it doesn't support the new resolution. Not the video feed, the actual app needs to be resized.
2018-11-21
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Flycaster
Captain
United States
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You will probably have to change it on your device in screen settings to fit...
2018-11-21
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eww
lvl.1
United Kingdom
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You can't do that on iOS. The developer of the app needs to update the app to support the new screen resolution. If someone from DJI escalates this to whomever develops Go 4, they will know what I'm talking about.
2018-11-21
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eww
lvl.1
United Kingdom
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Attached a screenshot

2018-11-21
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tdcsf
lvl.1
Flight distance : 100833 ft
United States
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I concur.  All DJI needs to do is submit a build against the 12.1 development SDK (and test).
2018-11-28
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eww
lvl.1
United Kingdom
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DJI Tony Posted at 2018-11-21 11:26
Hi, thanks for the inquiry. I would recommend using the 16:9 format on image size to see if you could get rid of black bars on your live feed. Please let us know on the latest progress. Thank you for the support.

Tony, any update on this? It's been nearly 2 months and there doesn't seem to be any progress? I'm not receiving replies from support. It's not really on, given the amount we paid for these devices that DJI isn't supporting a fairly simple request.
2019-1-10
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EdisonW1979
First Officer
Flight distance : 1535679 ft
Canada
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I’m one of the people now using an iPP 11 as my main display, and having an app that doesn’t fully utilize this gorgeous device is becoming irritating, especially since it’s been several months since it was released.

Please update the app to support the new iPad Pro 11 and 12.9 screen sizes / designs ASAP.
2019-1-10
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eww
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United Kingdom
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EdisonW1979 Posted at 1-10 12:57
I’m one of the people now using an iPP 11 as my main display, and having an app that doesn’t fully utilize this gorgeous device is becoming irritating, especially since it’s been several months since it was released.

Please update the app to support the new iPad Pro 11 and 12.9 screen sizes / designs ASAP.

It's super annoying. So many apps still haven't been updated yet - things like Go 4 have no excuse. It's a creative app for professionals, and it can't be used to its full potential.
2019-1-10
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