Hello, good day I'm from Argentina and I have the same problem with my phantom 3 4k and until now I could not find a solution and I would like to know if someone from DJI could tell me why this is wrong and how it is solved or if someone from the forum he could solve already thank you very much.

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Hello and good day Pablo Phantom. I am sorry to know that you are having issues with the gimbal of your DJI Phantom 3 4K. May I know if you have updated the firmware of the drone to the latest one? I will be providing you the link where to find the latest firmware for the DJI Phantom 3 4K https://www.dji.com/phantom3-4k/ ... e_search#downloads. Have you calibrated the gimbal as well? I will be providing you an official DJI tutorial video on how to calibrate the gimbal of your drone. Please give us an update on the said issue. Thank you.

DJI Stephen Posted at 11-21 08:35
Hello and good day Pablo Phantom. I am sorry to know that you are having issues with the gimbal of your DJI Phantom 3 4K. May I know if you have updated the firmware of the drone to the latest one? I will be providing you the link where to find the latest firmware for the DJI Phantom 3 4K https://www.dji.com/phantom3-4k/info?site=brandsite&from=insite_search#downloads. Have you calibrated the gimbal as well? I will be providing you an official DJI tutorial video on how to calibrate the gimbal of your drone. Please give us an update on the said issue. Thank you.

https://www.youtube.com/watch?v=Of2KBtVo8AQ

Hello Stephen and thank you for answering my question. I already try to update to the latest firmware version from the App and it never lets me update it. On the other hand they told me that it can become the base plate of the gimbal that is damaged but I do not know where to get it.

Pablo Phantom Posted at 11-21 09:06
Hello Stephen and thank you for answering my question. I already try to update to the latest firmware version from the App and it never lets me update it. On the other hand they told me that it can become the base plate of the gimbal that is damaged but I do not know where to get it.

Thank you for the quick reply. I'm sorry to read your post. It looks like that this is a hardware issue on the drone itself. The best thing you need t do is to please kindly contact DJI Support at https://www.dji.com/support and start a case for additional analysis and diagnosis. Thank you.

DJI Stephen Posted at 11-21 08:35
Hello and good day Pablo Phantom. I am sorry to know that you are having issues with the gimbal of your DJI Phantom 3 4K. May I know if you have updated the firmware of the drone to the latest one? I will be providing you the link where to find the latest firmware for the DJI Phantom 3 4K https://www.dji.com/phantom3-4k/info?site=brandsite&from=insite_search#downloads. Have you calibrated the gimbal as well? I will be providing you an official DJI tutorial video on how to calibrate the gimbal of your drone. Please give us an update on the said issue. Thank you.

https://www.youtube.com/watch?v=Of2KBtVo8AQ

In this link (https://www.dji.com/phantom3-4k/ ... e_search # downloads.) There is no update to download for the phantom 3 4k.

Pablo Phantom Posted at 11-21 09:14
In this link (https://www.dji.com/phantom3-4k/ ... e_search # downloads.) There is no update to download for the phantom 3 4k.

I am sorry. Please look for the downloads tab and click it. You will be able to see the latest firmware of the DJI Phantom 3 4K.

DJI Stephen Posted at 11-21 09:20
I am sorry. Please look for the downloads tab and click it. You will be able to see the latest firmware of the DJI Phantom 3 4K.

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If those files can I see them but which one is the one for the ghost 3 4k ??? and what would be the procedure to download it to memory and put it in the gimbal?

I would check your flat ribbon cable to see if it is damaged.  Even a small dent can cause the problem you are having.

ALABAMA Posted at 11-21 14:02
I would check your flat ribbon cable to see if it is damaged.  Even a small dent can cause the problem you are having.

Hello, thank you very much for the answer I will change the flex cable and I will comment if that solves greetings.

Pablo Phantom Posted at 2018-11-22 10:14
Hello, thank you very much for the answer I will change the flex cable and I will comment if that solves greetings.

My phantom has the same problem, I turn on the drone and let it warm up for 5 minutes and restart it and the gimbal works and the video feedback also.