Hi,

I have activated my DJI Goggles RE with the same account I have activated both my Mavic Air and my Mavic 2 Pro.

Both drones show normally here in the forum but the Goggles do not.

I saw a lot of people with the Goggles RE icon showing on the forum but mine never does.

Is there anything else I need to do besides activating the Goggles for them to show on my forum profile too?

Hi Ygor. I appreciate your time bringing this query to us. Can you please me send the SN of your DJI Goggles and the email you used to activate your DJI account thru private message? Thank you.

DJI Natalia Posted at 11-27 12:16
Hi Ygor. I appreciate your time bringing this query to us. Can you please me send the SN of your DJI Goggles and the email you used to activate your DJI account thru private message? Thank you.

Thanks Natalia, just sent you the requested info over PM.

DJI Natalia Posted at 11-27 12:16
Hi Ygor. I appreciate your time bringing this query to us. Can you please me send the SN of your DJI Goggles and the email you used to activate your DJI account thru private message? Thank you.

Hi Natalia, any news on this one?

ygor Posted at 11-29 05:11
Hi Natalia, any news on this one?

Have you synced your flights.

Try to synced them while connected to the RE's

Woe Posted at 11-29 05:28
Have you synced your flights.

Try to synced them while connected to the RE's

Hi Woe, I do sync all my flights through the controller after flying but generally the drone is grounded and Goggles already disconnected at this point.
Just to clarify you suggest to sync the flights with both the M2P and the Goggles RE on and everything still powered and connected, correct?

ygor Posted at 11-29 05:30
Hi Woe, I do sync all my flights through the controller after flying but generally the drone is grounded and Goggles already disconnected at this point.
Just to clarify you suggest to sync the flights with both the M2P and the Goggles RE on and everything still powered and connected, correct?

Yes. This is what I did and my Avatar appeared.

Woe Posted at 11-29 05:38
Yes. This is what I did and my Avatar appeared.

Thanks @Woe. Will try that tonight and report back here!

ygor Posted at 11-29 05:40
Thanks @Woe. Will try that tonight and report back here!

No problem.

Woe Posted at 11-29 05:28
Have you synced your flights.

Try to synced them while connected to the RE's

Thanks I will also give that a try. Only my white goggles appear.

bjr981s Posted at 11-29 05:48
Thanks I will also give that a try. Only my white goggles appear.

Keep us posted

ygor Posted at 11-29 05:11
Hi Natalia, any news on this one?

Hello there, sorry for the delay. I just received your message and I'm currently coordinating it to our R&D department to add it to your profile. Thanks for your understanding.

I also have the same problem where my Goggles RE icon is not showing up. I have synced my flights and still no icon.

ygor Posted at 11-29 05:11
Hi Natalia, any news on this one?

Hello Ygor. We already fixed your concern. You may now see the DJI Googles under your Avatar. Should you have further concern, please don't hesitate to reach us back. We are happy to help. Thank you.

Thanks @DJI Natalia, indeed now I can see my Goggles RE on my Profile and near my posts, what a joy!!!

DJI Natalia Posted at 12-3 08:49
Hello Ygor. We already fixed your concern. You may now see the DJI Googles under your Avatar. Should you have further concern, please don't hesitate to reach us back. We are happy to help. Thank you.

I also do not have my icon showing. Can you please fix it?

Byrdman75 Posted at 12-4 06:15
I also do not have my icon showing. Can you please fix it?

Hi there, Byrdman. Could you please send me the Serial Number of your DJI Goggles? As well as the email address you used to activate your DJI Account thru PM? Thank you.

DJI Natalia Posted at 11-27 12:16
Hi Ygor. I appreciate your time bringing this query to us. Can you please me send the SN of your DJI Goggles and the email you used to activate your DJI account thru private message? Thank you.

I have this issue also. I’m PMed you my details

UNsyncED Posted at 12-12 00:04
I have this issue also. I’m PMed you my details

After activation try logging out of the forum, and then sign in again, you may then see icons appear. This has worked for me in the past with other items.

Aardvark Posted at 12-12 12:29
After activation try logging out of the forum, and then sign in again, you may then see icons appear. This has worked for me in the past with other items.

I did logged in and out, and it didn’t work.

I did purchase and activated the Goggles RE during the first fortnight of sale.  I wonder if DJI didn’t have the logo thing working then, so that’s why I don’t have it.

UNsyncED Posted at 12-14 23:00
I did logged in and out, and it didn’t work.

I did purchase and activated the Goggles RE during the first fortnight of sale.  I wonder if DJI didn’t have the logo thing working then, so that’s why I don’t have it.

Hi there, UNsyncEd. Just to clarify, may I know if you activate your DJI Googles RE with the same email address that you've used to your drone?

DJI Natalia Posted at 12-15 09:08
Hi there, UNsyncEd. Just to clarify, may I know if you activate your DJI Googles RE with the same email address that you've used to your drone?

Yes I did. I sent you the details via PM

UNsyncED Posted at 12-17 02:00
Yes I did. I sent you the details via PM

Hi, sorry for the late response. I already forwarded your concern to our R&D department to fix the issue. I'll get back to you once I have the update. Your patience and understanding is highly appreciated.

UNsyncED Posted at 12-17 02:00
Yes I did. I sent you the details via PM

Hi, UNsyncED. We already added the DJI Goggles RE under your profile. Should you have further question, please let us know. Thank you and have a safe flight always.

DJI Natalia Posted at 12-18 08:34
Hi, UNsyncED. We already added the DJI Goggles RE under your profile. Should you have further question, please let us know. Thank you and have a safe flight always.

Many thanks Natalia.

UNsyncED Posted at 12-19 17:25
Many thanks Natalia.

You're welcome. Thanks for choosing DJI.

Woe Posted at 11-29 05:51
Keep us posted

I didn't do anything. Have not had the time but it just appeared. I guess Natalie must have fixed it. Or my second RE purchase did the trick.

Cheers

bjr981s Posted at 12-29 04:23
I didn't do anything. Have not had the time but it just appeared. I guess Natalie must have fixed it. Or my second RE purchase did the trick.

Cheers

Glad to see. How do you like them so far?

Woe Posted at 12-29 06:55
Glad to see. How do you like them so far?

No Issues with them yet, but I having had much time in the air with them.

Going to try the 5.8 Analogue shortly.

Keen to get a flight pack in one of my Fixed wings.

Tried to sync with everything on and connected.  Signed out and back in.  Still not showing up.  Will pm sn and email.

Its been a little over a week and no response from an Admin...any suggestions?