I need some help, I had crashed my DJI Spark, but had DJI Care Refresh. My Care Refresh ended on 22/11/18, but I was told as long as I submit a request before my Care Refresh End, which I did, I should have only have to pay the replacement fee of $79 AUD for the drone.

I received my quotation today, file is attached. Apparently I have to pay a total of $414, and I was also told shipping fees were covered by DJI???

I don't know what to do, I can't afford the $414, if I could I would of just purchased a new drone for myself. I'm just so confused why it isn't just $79, if anyone could help me out, please.

Also when I search up my serial number on to check remaining balance on DJI Care Refresh, it says "   serial number has no DJI Care record " is this because my Refresh planned ended? Or is it saying I never had it in the first place ?

I honestly am such a noob to all of this, hopefully someone can help me out, thanks!

         

Hi there, sorry to read your post, I failed to get the case number via your Forum account, may I have the case number so that we can check more details for further support?

DJI Mindy Posted at 11-28 03:59
Hi there, sorry to read your post, I failed to get the case number via your Forum account, may I have the case number so that we can check more details for further support?

CAS-2458591-X6R4F5
Thank you!

DJI Mindy Posted at 11-28 03:59
Hi there, sorry to read your post, I failed to get the case number via your Forum account, may I have the case number so that we can check more details for further support?

CAS-2458591-X6R4F5
Thank you!

djinoob_12345 Posted at 11-28 05:08
CAS-2458591-X6R4F5
Thank you!

Thank you for providing the case number. I was able to check the case and the DJI Care record under the serial number of the drone. We will forward a request to be reviewed by the respective department since in our system shows that repair case was opened prior the expiration of the care plan. We will get back to you as soon as we receive the feedback from the designated team assigned to your region. We hope for your patience.

DJI Diana Posted at 11-28 07:41
Thank you for providing the case number. I was able to check the case and the DJI Care record under the serial number of the drone. We will forward a request to be reviewed by the respective department since in our system shows that repair case was opened prior the expiration of the care plan. We will get back yo you as soon as we receive the feedback from the designated team assigned to your region. We hope for your patience.

Thank you very much!

djinoob_12345 Posted at 11-28 07:46
Thank you very much!

The quotation has been updated, you should have received the email, please check and let us know if you have further concern.