DJI care refresh
492 3 2018-12-2
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smirnoff9969
lvl.4
Flight distance : 582776 ft
Croatia
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I have a quaestion about DJI care refresh.
les`s say I have Mavic (pro,air, spark...) and by some mistake dron falls into deep water. You can`t get to him, it`s too cold for swimming or too deep or you don`t know where it fell prociselly...
How can I proove I had DJI drone if I can`t get to him...
Why will DJI belive that I had an true accident , not just report `accident` just to get another drone??
2018-12-2
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Christine96
lvl.4
United States
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They require the return of the drone.  No drone.  No coverage.
2018-12-2
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DJI Tony
Administrator

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Hi, thanks for the inquiry. Sorry that it would not be covered by the DJI Care refresh if the drone was lost. However, you can still sync the flight records and contact our support for our team to determine what was happened to your drone. You may refer to the image below for the exclusion of the DJI Care refresh. Thank you for the support.

2018-12-2
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smirnoff9969
lvl.4
Flight distance : 582776 ft
Croatia
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ok thaks for clearnig that out!!
still, flying over deep water is common activity but very hazardous!
2018-12-3
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