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P4P V2. Extremely loose battery after 2nd warrant repair
499 13 2018-12-6
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
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Hi Guys,

Just got my P4P V2 back for DJI for a second warranty repair On the gimbal.

The battery now seems very loose in the compartment.
I don't feel safe flying it.

I've tried it with 3 new batteries all loose.

I don't remember it being like this. Anybody else have this issue.

Looks like I'll be sending it back.

Thanks


2018-12-6
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DJI Stephen
Super Moderator

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Hello and good day digsy. I am sorry to know that you are having issues with the recently repaired DJI Phantom 4 Pro v2. This is not the experience we want you to have with DJI. Please contact DJI support at https://www.dji.com/support for further assessment on what is wrong with the battery compartment of the said drone. Thank you.

2018-12-6
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ALABAMA
Captain
Flight distance : 10356965 ft
United States
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Smart decision.  Doesn't look like it's latching much at all.
2018-12-6
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
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Hey guys,

Just got a response from DJI saying that there is nothing wrong with the battery compartment. The P4V2 will not take off if the battery is not inserted properly.
I don't remember it being this loose when before the repair.

They also claim that the body shell was not opened in the last repair. I beg to differ as I can see marks when the the body shell joins evidence of some sort of blunt tool used to pry open the shell.
In the last repair the replaced the ESC boards. I would assume that the body have to be removed to do this.

Can somebody with a V2.0 test to see if the battery is loose like mine?

Thoughts?

2018-12-14
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PowerBand1
lvl.4

Australia
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digsy Posted at 12-14 01:19
Hey guys,

Just got a response from DJI saying that there is nothing wrong with the battery compartment. The P4V2 will not take off if the battery is not inserted properly.

I noticed on the video you sorted just clicked in the battery in, even with my P4 if you do this the battery is a bit loose. The best way is to have one hand on the front of the drone and with other push the the battery in really firm with the buttons pressed in. Another trick if you are tired of dealing with DJI iwhere the cap edge is..slightly expand the join with a screwdriver and it should fit nice and snug .
2018-12-14
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Manxmann
Captain
Flight distance : 991368 ft
Australia
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Lose battery ?  I wouldn't be flying it either .....
There has to be a mechanical reason though.
2018-12-15
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Airport Dog
Second Officer
Flight distance : 1164226 ft
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United States
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Looks exactly like mine until I push with both thumbs until it snaps in, it is very tight, then. The latch has to snap top an bottom of the battery.
2018-12-15
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Bashy
Captain
Flight distance : 549140 ft
United Kingdom
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I think that battery snapped in properly, you are however checking it wrong, you should by trying to pull it out, not up and down, BUT, the fact that they lied with either changing the ESC/s in the previous repair or that they didnt open it  would be cause for concern, i would be bothered if i had been charged for changing the ESC/s but if it was warranty then i wouldnt be bothered because repairing them may only have needed software reinstall, just surmising here is all.

When pulling on the battery and if one of the clips comes undone then i would be concerned, it means that its not catching properly and maybe try as suggested above, if it doesnt then youve nothing to be concerned about.
If you paid for the previous repair, again, i would be concerned about what they charged you for, if it was warranty, then i wouldnt be....

BUT, note well, that might not even be your drone so the marks on it could be from something else entirely.....
2018-12-15
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Manxmann
Captain
Flight distance : 991368 ft
Australia
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Any updates on the situation Digsy ?
2018-12-17
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Mavic_Timo
lvl.2
Flight distance : 773025 ft
Albania
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digsy Posted at 12-14 01:19
Hey guys,

Just got a response from DJI saying that there is nothing wrong with the battery compartment. The P4V2 will not take off if the battery is not inserted properly.


"hairline crack is a normal use result"
Really??
2018-12-21
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
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Manxmann Posted at 12-17 00:31
Any updates on the situation Digsy ?

Hey Manxmann,

So I emailed them back saying I don't remember the battery being like that when I had it last and they pretty much repeated the same thing they said in their first email that the battery is fine and will not fall out. The AC wont take off if the battery is not properly inserted. Don't worry and just fly it.
That response took 3 days to come back.

So I said OK then send it back.
took 2 days to come back and tell me it will be shipped in 1 to 2 working days.

Turns out the last last repair was not the replacement of the ESC boards but replacement of the Gimbal IMU module. The repair prior to this one was the ESC boards.

I actually wanted them to replace it which I stated in my email, but I don't think that will happen.
Not too sure where I stand in terms of Australian consumer rights.

Anyway thats the current situation.
I spent over 3k AUD on this drone including 2 extra batteries, leaves quite a bitter taste after being sent back 3 times to be honest. its been out of action for over 2 months with the 3 send backs.








2018-12-21
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Manxmann
Captain
Flight distance : 991368 ft
Australia
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digsy Posted at 12-21 02:11
Hey Manxmann,

So I emailed them back saying I don't remember the battery being like that when I had it last and they pretty much repeated the same thing they said in their first email that the battery is fine and will not fall out. The AC wont take off if the battery is not properly inserted. Don't worry and just fly it.

Hang in there digsy.
I had a problem with my drone,  fortunately we were going to Melbourne for the Train & Hobby Show at the time......  so I said "I'll drop it off at you workshops"  My thinking was that if I could get to talk one-on-one things would be clear & easy.  Ha.  Whilst we speak the same language it doesn't necessarily mean we communicate effectively !    Anyway,  after a couple of frustrations my hiccup was fixed up & I believe they were genuinely doing their best to help but were maybe overwhelmed by the scale of things.
Stick with it and I am sure in the end you'll be happy you did .........
Good Luck
  
2018-12-22
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digsy
lvl.4
Flight distance : 1085404 ft
Australia
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Just got the bird back today. It has been replaced by a new one. Time to get back into the air.
Battery is tight.
2019-1-1
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P4P+_Brazil
Second Officer
Brazil
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digsy Posted at 1-1 20:35
Just got the bird back today. It has been replaced by a new one. Time to get back into the air.
Battery is tight.

Sounds great, congrats.
2019-1-2
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