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Mavic Air - ESC ERROR
1778 4 2018-12-7
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fans28b427e3
lvl.1
Flight distance : 862779 ft
Brazil
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I had a problem with my drone... I was flying with my DJI MAVIC AIR drone and a message appeared on the screen of my cell phone that said "motor current error. check your propellers and fly with caution" and the drone began to spin and to fall until it hit the ground (160 meters of freefall). I was looking at him during the error and I am certain that nothing hit it... It looked like the engine stopped working. Along with the accident, the aircraft and battery suffered serious malfunctions.



I talked to the online support and they told me that my aircraft is under warranty but the contact should be by email because my drone was purchased in China... I made it, and first they told me that I need a adress in China. But I am from Brazil, I don't have residence in China, but I can send the aircraft by post to China. But it's been 24 hours, and the support team did not respond to my e-mail. I am very worried about the situation and I use the equipment to work.


Could someone help me with what steps I should take?


Pictures of damage caused by fall:


WhatsApp Image 2018-12-05 at 21.14.36.jpeg WhatsApp Image 2018-12-05 at 21.14.37 (1).jpeg WhatsApp Image 2018-12-05 at 21.14.39.jpeg WhatsApp Image 2018-12-05 at 21.14.40 (1).jpeg Notifications.JPG


Thanks in advance for any help!!!!!!!!!!!!!!!!!!!

2018-12-7
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DJI Susan
Administrator
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Hi there, we're sorry for the troubles. May I have your case number or ticket number for better assistance? We'd like to check the exact status and see whether we can help.
2018-12-7
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fans28b427e3
lvl.1
Flight distance : 862779 ft
Brazil
Offline

DJI Susan Posted at 12-7 05:21
Hi there, we're sorry for the troubles. May I have your case number or ticket number for better assistance? We'd like to check the exact status and see whether we can help.

Susan,

Thanks for your help. The only number I have was email:

"Your request(#1498562)has been updated, please reply the email below."
2018-12-7
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JJBspark
Captain
Flight distance : 12132231 ft
  • >>>
Netherlands
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Hiya,

If you like upload your flightlog here, using this: http://www.phantomhelp.com/LogViewer/Upload/

Mayby forum members can tell more about what happend.

cheers
JJB

2018-12-7
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DJI Susan
Administrator
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fans28b427e3 Posted at 12-7 05:44
Susan,

Thanks for your help. The only number I have was email:

Received with thanks! This has been forwarded to the designated team and will help you get an update soon.
2018-12-7
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