I had a problem with my drone... I was flying with my DJI MAVIC AIR drone and a message appeared on the screen of my cell phone that said "motor current error. check your propellers and fly with caution" and the drone began to spin and to fall until it hit the ground (160 meters of freefall). I was looking at him during the error and I am certain that nothing hit it... It looked like the engine stopped working. Along with the accident, the aircraft and battery suffered serious malfunctions.
I talked to the online support and they told me that my aircraft is under warranty but the contact should be by email because my drone was purchased in China... I made it, and first they told me that I need a adress in China. But I am from Brazil, I don't have residence in China, but I can send the aircraft by post to China. But it's been 24 hours, and the support team did not respond to my e-mail. I am very worried about the situation and I use the equipment to work.
Could someone help me with what steps I should take?
Hi there, we're sorry for the troubles. May I have your case number or ticket number for better assistance? We'd like to check the exact status and see whether we can help.
DJI Susan Posted at 12-7 05:21
Hi there, we're sorry for the troubles. May I have your case number or ticket number for better assistance? We'd like to check the exact status and see whether we can help.
Susan,
Thanks for your help. The only number I have was email:
"Your request(#1498562)has been updated, please reply the email below."