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Fly Records Sync Failed
1822 10 2018-12-10
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MaciekT
lvl.2
Flight distance : 2159413 ft
Netherlands
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When I try to sync. fly records I receive: "sync Failed, Retry", but last fly is updated. Additionaly American flag appers on my foodprints (I have never fly in USA, only in Poland and Spain). Do you have any solution?
2018-12-10
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DJI Natalia
Administrator

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Hi, we're very sorry for the inconvenience caused.  Can you please check whether all flight records fail to be synchronized? If the issue persists, please try to change the network or make sure you have a good internet connection. Please keep us posted for further help. Thank you.
2018-12-10
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ALABAMA
Captain
Flight distance : 9289862 ft
United States
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I believe they have had problems.  For three days my pilot level dropped to 0, and about four flights failed to sync and were lost.
2018-12-10
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DJI Susan
Administrator

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Hi MaciekT, have you referred to Natalia's suggestion and try again? If the issue persists, please kindly offer your DJI Account and the screenshots of the footprints? I'll forward to our engineers for further review, thank you!
2018-12-10
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DJI Susan
Administrator

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ALABAMA Posted at 12-10 16:57
I believe they have had problems.  For three days my pilot level dropped to 0, and about four flights failed to sync and were lost.

Hi ALABAMA, our engineers have been aware of the pilot level issue, and they are working on it. For the flight records sync issue, could you PM us your DJI account? I'll collect and forward to our engineers.
2018-12-10
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ALABAMA
Captain
Flight distance : 9289862 ft
United States
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DJI Susan Posted at 12-10 23:59
Hi ALABAMA, our engineers have been aware of the pilot level issue, and they are working on it. For the flight records sync issue, could you PM us your DJI account? I'll collect and forward to our engineers.

It came back yesterday.  I lost a few flights , but that is no problem.  Thanks for checking, Susan.
2018-12-11
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DJI Susan
Administrator

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ALABAMA Posted at 12-11 04:19
It came back yesterday.  I lost a few flights , but that is no problem.  Thanks for checking, Susan.

That's OK. If there is anything else we can help. feel free to contact us.
2018-12-12
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CloudVisual
lvl.4
Flight distance : 12909452 ft
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United Kingdom
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Just to add that I've been having this issue for the last two weeks. Same issue across four devices (iPad x 3, iPhone)
2018-12-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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CloudVisual Posted at 12-17 04:35
Just to add that I've been having this issue for the last two weeks. Same issue across four devices (iPad x 3, iPhone)

Hi CloudVisual, the issue should have been fixed, did you try again?
2018-12-17
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CloudVisual
lvl.4
Flight distance : 12909452 ft
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United Kingdom
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DJI Mindy Posted at 12-17 23:42
Hi CloudVisual, the issue should have been fixed, did you try again?

Just tried now. Still failing.

I have logged out and back in and tried different networks and 4G.
2018-12-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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CloudVisual Posted at 12-19 09:37
Just tried now. Still failing.

I have logged out and back in and tried different networks and 4G.

May I verify where you are locating?
2018-12-21
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