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Map location not showing
1402 32 2018-12-11
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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Hi,

For some reason on my dji go app the locations are not being shown... And for some strange reason I have an American flag too. Refer to screenshots.

Is there a way to solve this?
Screenshot_20181211-105317.jpg
Screenshot_20181211-105349.jpg
2018-12-11
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Charissa
Captain
Flight distance : 689334 ft
South Africa
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Hi. The USA flag thing is a new thing, seems as if a couple of people, me included, now beamed into the USA to fly the drone.
Sure they will "fix" it again. There was a problem with synchronizing the flight records, now fixed, but introduced the flag.....
2018-12-11
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DJI Natalia
Administrator

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Hi Mouthpiec. We're sorry for the inconvenience caused. Our engineers have been aware of this and they are working on it. I'll keep you posted for the update. Thanks for your understanding.
2018-12-11
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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Hi... American flag removed, but this morning I made a flight italy and I do t have the flag
2018-12-12
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DJI Susan
Administrator
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mouthpiec Posted at 12-12 01:13
Hi... American flag removed, but this morning I made a flight italy and I do t have the flag

Hi mouthpiec, just to verify, have you tried to sync the flight records successfully? If yes, please kindly provide us with your DJI account, we'd like to check the exact status.

BTW, if you need one's attention, please click the reply button under one's message so that he/she can get the reminder and handle it timely, thanks!
2018-12-14
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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DJI Susan Posted at 12-14 00:49
Hi mouthpiec, just to verify, have you tried to sync the flight records successfully? If yes, please kindly provide us with your DJI account, we'd like to check the exact status.

BTW, if you need one's attention, please click the reply button under one's message so that he/she can get the reminder and handle it timely, thanks!

thanks .... sync is working fine.
I sent you a private message with the details
2018-12-14
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DJI Susan
Administrator
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mouthpiec Posted at 12-14 02:12
thanks .... sync is working fine.
I sent you a private message with the details

Well received, I've forwarded to our engineers and will keep you updated on the latest progress.
2018-12-14
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DJI Susan
Administrator
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mouthpiec Posted at 12-14 02:12
thanks .... sync is working fine.
I sent you a private message with the details

Hi there, the issue has been figured out, please kindly sync the flight records and see whether it works well, thank you!
2018-12-27
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mouthpiec
lvl.4
Flight distance : 220814 ft
Malta
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DJI Susan Posted at 12-27 19:43
Hi there, the issue has been figured out, please kindly sync the flight records and see whether it works well, thank you!

yes issue is now sorted
2018-12-28
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DJI Susan
Administrator
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mouthpiec Posted at 12-28 00:44
yes issue is now sorted

That's great! If there is any further question, feel free to contact us. Wish you have a good time!
2018-12-28
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 12-28 23:25
That's great! If there is any further question, feel free to contact us. Wish you have a good time!

Hi Susan, what about the map loading issue? Since I upgraded from M1 to M2P, all the records has no location shown. Have tried to uninstall then reinstalled the android app which is the lastest version also re-sync again.
2018-12-29
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DJI Susan
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Nazar78 Posted at 12-29 00:30
Hi Susan, what about the map loading issue? Since I upgraded from M1 to M2P, all the records has no location shown. Have tried to uninstall then reinstalled the android app which is the lastest version also re-sync again.

Just to verify, is the GPS signal good when the drone takes off? Which mobile device do you use and how about changing to another mobile device?

2018-12-29
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 12-29 03:59
Just to verify, is the GPS signal good when the drone takes off? Which mobile device do you use and how about changing to another mobile device?

Yes I have very good gps signal on every flight. I was using the Note 3 and now S9+. Could you take a look at my account and see if there's anything wrong with the sync? I've cleared, re-sync 1/6 months or all, even uninstall followed by removing the DJI folder then reinstalled the app still same issue all the location states map loading.
Screenshot_20181230-125722.jpg
2018-12-29
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DJI Susan
Administrator
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Nazar78 Posted at 12-29 21:02
Yes I have very good gps signal on every flight. I was using the Note 3 and now S9+. Could you take a look at my account and see if there's anything wrong with the sync? I've cleared, re-sync 1/6 months or all, even uninstall followed by removing the DJI folder then reinstalled the app still same issue all the location states map loading.

This is because the geocoder does not answer every request in the same way. Instead, the first requests from a certain device are answered quickly, but if the device has sent say 100 requests or more, the answers arrive slower and slower or requests are not answered at all, which might cause MapLoading for a couple of days.
DJI GO starts to request those MapLoading record when launching or clicking into the record so that some records show place name after fewer days.
2018-12-31
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 2018-12-31 20:11
This is because the geocoder does not answer every request in the same way. Instead, the first requests from a certain device are answered quickly, but if the device has sent say 100 requests or more, the answers arrive slower and slower or requests are not answered at all, which might cause MapLoading for a couple of days.
DJI GO starts to request those MapLoading record when launching or clicking into the record so that some records show place name after fewer days.

A few days? I have all M2P records which has no location since I got it in mid November 2018. That hasn't include those missing locations for MP1 many months back. This issue seems to start since v4.1.22 of the GO 4 app. Had no such issue with the older app v4.1.19 with the MP1 back then.
2019-1-1
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vibs sharma
lvl.1
Flight distance : 6611 ft
United States
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Same issue with me. Flight log shows map loading even after syncing it. Any input? Thanks
2019-1-1
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DJI Susan
Administrator
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Nazar78 Posted at 1-1 09:43
A few days? I have all M2P records which has no location since I got it in mid November 2018. That hasn't include those missing locations for MP1 many months back. This issue seems to start since v4.1.22 of the GO 4 app. Had no such issue with the older app v4.1.19 with the MP1 back then.

Sorry for the inconvenience. Could you PM us your DJI Account? I'll forward to our engineers to analyze, thank you!
2019-1-3
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DJI Susan
Administrator
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vibs sharma Posted at 1-1 17:11
Same issue with me. Flight log shows map loading even after syncing it. Any input? Thanks

Hi there, I've read your post and responded as well: https://forum.dji.com/thread-176425-1-1.html Please kindly keep us updated there for better follow-up, thank you so much!
2019-1-3
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 1-3 00:34
Sorry for the inconvenience. Could you PM us your DJI Account? I'll forward to our engineers to analyze, thank you!

Hi Susan, pm sent.
2019-1-3
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DJI Susan
Administrator
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Nazar78 Posted at 1-3 00:43
Hi Susan, pm sent.

Received with thanks! I‘ve forwarded to our engineers to check and will keep you updated.
2019-1-3
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TC KABREW
lvl.4

Austria
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wow good stats
2019-1-3
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DJI Susan
Administrator
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Nazar78 Posted at 1-3 00:43
Hi Susan, pm sent.

Hi Nazar78, I just got an update from our engineers that this will be optimized in the future App update. Our engineers are working on it and will release as soon as it is ready. Appreciate your support and understanding.
2019-1-5
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 1-5 02:34
Hi Nazar78, I just got an update from our engineers that this will be optimized in the future App update. Our engineers are working on it and will release as soon as it is ready. Appreciate your support and understanding.

Thanks Susan, looking forward to it!
2019-1-5
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DJI Susan
Administrator
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Nazar78 Posted at 1-5 03:08
Thanks Susan, looking forward to it!

I'll keep following up as well. Hope we can figure this out soon.
2019-1-8
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fans9c5a2e7c
lvl.1

Hong Kong
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I have the same issue, no flags showing, been flying in Australia, Korea, and China.
2019-1-8
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fans9c5a2e7c
lvl.1

Hong Kong
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I have sync all my records already, still not showing the flags details.
2019-1-8
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Nazar78
Captain
Flight distance : 5106037 ft
Singapore
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DJI Susan Posted at 1-8 03:48
I'll keep following up as well. Hope we can figure this out soon.
The app auto updated today. Still no go apparently its only update was for the new smart remote
2019-1-9
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DJI Susan
Administrator
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Nazar78 Posted at 1-9 00:23
The app auto updated today. Still no go apparently its only update was for the new smart remote

Sorry for keeping you waiting. Our engineers are working on this which requires the cooperation of the map vendor, please allow them some time, thank you!
2019-1-10
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DJI Susan
Administrator
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fans9c5a2e7c Posted at 1-8 17:52
I have sync all my records already, still not showing the flags details.

Hi there, just to verify, do the flight records sync successfully? If yes, please kindly offer the screenshot and your DJI account, we'll double check.

BTW, if you need one's attention, please click the reply button under one's message so that he/she can get the reminder and handle it timely, thanks!

2019-1-10
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fans9c5a2e7c
lvl.1

Japan
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DJI Susan Posted at 1-10 22:50
Hi there, just to verify, do the flight records sync successfully? If yes, please kindly offer the screenshot and your DJI account, we'll double check.

BTW, if you need one's attention, please click the reply button under one's message so that he/she can get the reminder and handle it timely, thanks!

66D178D3-4FBF-4645-A34B-3ACD2179FDDA.png
2019-1-15
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fans9c5a2e7c
lvl.1

Japan
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I can see the flags now after another synchronisation. Thanks
27AF52E1-FE1F-4153-ADCB-3994EC149054.png
2019-1-15
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DJI Susan
Administrator
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fans9c5a2e7c Posted at 1-15 06:20
I can see the flags now after another synchronisation. Thanks

Glad to hear it works now. If there is anything else we can help, feel free to contact us. Wish you have a good time!
2019-1-17
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Gennysmith
New

India
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Have you checked whether the device is not showing the location in the Map all the time or particularly when it is connected to the device?
If it is only when connected to the device, you should check for the Error Code 0X80071A90 in your device which might have occurred in it and restricting form such actions.
2019-1-17
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