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Osmo Pocket Shipped?
585 8 2018-12-11
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Abraham Reyes
lvl.4
Mexico
Offline

Hello!

I noticed my order 00154XXXXXXXX placed in detail below has shipped but I have not yet received a tracking number. Any ideas?

Thank you!
-Abe


  • 1Place Order
  • 2Payment Reviewing
  • 3Payment Success
  • 4Shipped
  • 5Order Completed


Payment Status:
Pay Confirmed
Payment Method:
Online Payment
Total:
USD $341.82
Order Time:
2018-11-29 01:27:03 (UTC)
Shipping Address:

2018-12-11
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DJI Tony
Super Moderator

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Hi, sorry for the inconvenience. To protect your credentials here, I've sent a message to you together with the details that you may need. We highly appreciate your understanding. Thank you for continued support.
2018-12-11
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Mofei221
lvl.3
Flight distance : 110955 ft
Hong Kong
Offline

Hi DJI Tony, my order also shows shipped since Monday, but still no tracking information...
2018-12-11
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Abraham Reyes
lvl.4
Mexico
Offline

DJI Tony Posted at 12-11 16:30
Hi, sorry for the inconvenience. To protect your credentials here, I've sent a message to you together with the details that you may need. We highly appreciate your understanding. Thank you for continued support.

Thank you, Tony! My Osmo Pocket just shipped with tracking number via FedEx now!
2018-12-11
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Cameleon
Second Officer
Flight distance : 60394 ft
United Kingdom
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Mofei221 Posted at 12-11 16:49
Hi DJI Tony, my order also shows shipped since Monday, but still no tracking information...

It appears "Shipped" just means its in a queue at the warehouse waiting to be shipped!
2018-12-12
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DJI Tony
Super Moderator

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Abraham Reyes Posted at 12-11 18:24
Thank you, Tony! My Osmo Pocket just shipped with tracking number via FedEx now!

Hi, thanks for your prompt reply. We're glad to hear about that. Hopefully, you will receive your Osmo Pocket as soon as possible. Thank you for continued support.
2018-12-12
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DJI Tony
Super Moderator

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Mofei221 Posted at 12-11 16:49
Hi DJI Tony, my order also shows shipped since Monday, but still no tracking information...

Hi, sorry for the inconvenience. Please send your order number to me via PM for further help. Thank you for the support.
2018-12-12
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bestjose
lvl.1
Flight distance : 19062 ft
Colombia
Offline

Hello. I received a fedex tracking number but it says when checking

Not found
This tracking number cannot be found, please check the number or contact the sender.

What would I do???
75D0ABA6-F86A-458E-ADFA-819049C2E0C5.png
2018-12-14
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DJI Tony
Super Moderator

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bestjose@gmail.com Posted at 12-14 14:57
Hello. I received a fedex tracking number but it says when checking

Not found

Hi, thanks for the inquiry. Could you please provide us your order number via PM? You'll be receiving an update with your order within 24-48 hours upon receiving the tracking number. Please keep us posted for further help.
2018-12-16
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