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App Issues IOS
857 7 2018-12-12
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Schuffd
Second Officer
Flight distance : 65259 ft
Ireland
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Hi Folks, #since to day i have massive issues with the DJI go 4 app. Every couple of minutes an error shows up " failed to get your profil" so i signed out and in again same issue. EVen removeing the app and downloading on the App store didnt solve the problem. Firmware Version etc are normal and up to date. Anyones got the same Problem?
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2018-12-12
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Alex B.
Captain
Flight distance : 4622680 ft

Spain
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Are you connected to the internet? Because usually failed to get your profile appears when you have no internet connection and it’s completely normal.

Flysafely
Alex
2018-12-12
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Montfrooij
Captain
Flight distance : 1809849 ft
Netherlands
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No issues here. (apple)
2018-12-12
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CanonMax
First Officer
Flight distance : 5028281 ft
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Netherlands
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I have just checked my Remote Control - Mavic 2 Pro - Batteries and my iPad Pro 11.5" and I do not have any problem.
DJO GO 4 V 4.3.9 December 11th 2018

Happy Flying!

(Canon)Max
2018-12-12
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DrMagical
Second Officer
Flight distance : 959879 ft
United Kingdom
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Have you just update iOS? I hear there's a bug which is preventing mobile data in apps from working correctly.
Don't update! iOS 12.1.1 brings a critical mobile data-killing bug
2018-12-12
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Schuffd
Second Officer
Flight distance : 65259 ft
Ireland
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I tried in the wifi environments at home... still the issue... everything else is working normal mobile data etc...
2018-12-12
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DJI Tony
Super Moderator

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Hi, sorry for the inconvenience that it caused. I would like to ask if we manage to use a different device to see if the error message will persist. Please keep us posted for further help. Thank you for the support.
2018-12-12
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msinger
Captain
Flight distance : 183694 ft
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United States
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@Schuffd, try reinstalling DJI GO like this:

2018-12-12
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