Splitrock38
New
United States
Offline
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I have the same issue. I have tried all of the steps on the forum and web. (New account, other devices (3 iOS), reinstall app, look at the connector...). So I call in and they assure me someone will call me back. Umm Nope. I call again and they then offer to replace my device, still upset, but maybe I can deal with this... Wait. You have to wait for them to send you a box, send the device back so they can look at it and then maybe they will send a replacement. After asking about 17 times, the rep admitted that process will take 2-3 weeks, best case scenario. I have escalated to a supervisor, but will taking this as high as I can. There is absolutely no need other than some internal tracking to have an “activation” process. It doesn’t connect to anything. If you search this issue, it happened before with a previous version of the Osmo. They are repeating the same issues over and over. If a company admits they made a mistake and works hard to make it right, I will be a customer for life, but when they are treating (at least me) like an untrustworthy customer who has a drone and now a “brick” I am calling an Osmo Pocket.... They will lose me as a customer for life and I will work hard so everyone knows what my experience has been. Sorry for the rant, but its unacceptable to treat customers this way in 2018, almost 2019. |
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