Hi, The "Rainbow Button" in DJI Go 4 App (on top right corner) doesn't work on my Mavic Pro 2. I can switch on and off but no different on screen liveview. Anyone same as my case?

DJI GO 4 ver. 4.3.9
Mavic 2 Pro ver. 01.00.02.00

Do you have H.265 and Dlog M activated?

Work for me. H256 and Dlog M should be on, as said above. On Android phone.

Yes, both in active.

Ki Man Posted at 12-13 02:39
Yes, both in active.

Did you choose the option to see live view in HD mode? Not sure if that could be the thing. Mine is set to HD mode in settings. The rainbow button gives you a higher contrast view, so maybe that could be it. Let us know, would be interesting.

Charissa Posted at 12-13 02:53
Did you choose the option to see live view in HD mode? Not sure if that could be the thing. Mine is set to HD mode in settings. The rainbow button gives you a higher contrast view, so maybe that could be it. Let us know, would be interesting.

Yes, it’s in HD mode and I tried other reinstall the firmware for the drone and remote even the app. Same result on my iPhone 6plus and 8plus with latest iOS ver.

Ki Man Posted at 12-13 03:00
Yes, it’s in HD mode and I tried other reinstall the firmware for the drone and remote even the app. Same result on my iPhone 6plus and 8plus with latest iOS ver.

Then I am out of ideas. Hope you get sorted.

Charissa Posted at 12-13 03:04
Then I am out of ideas. Hope you get sorted.

Thanks Charissa!

Hi, sorry to know about that. Would it be possible if you could provide a short video of this concern for us to visualize on what's happening on your end? You may use the google drive or dropbox to upload the link here. Please keep us posted. Thank you for continued support.

DJI Tony Posted at 12-13 12:56
Hi, sorry to know about that. Would it be possible if you could provide a short video of this concern for us to visualize on what's happening on your end? You may use the google drive or dropbox to upload the link here. Please keep us posted. Thank you for continued support.

https://www.dropbox.com/s/jiz84tsxpe2njw4/IMG_0703.MOV?dl=0

My gear:

iPhone 6 Plus & 8 Plus iOS 12.1.1
Mavic 2 Pro and Remote ver. 01.00.02.00
DJI Go 4 ver. 4.3.9

I tried to reinstall everything. This problem will random happens (around 70%)

Ki Man Posted at 12-13 19:12
https://www.dropbox.com/s/jiz84tsxpe2njw4/IMG_0703.MOV?dl=0

My gear:

Hi, thanks for providing the situation. I will coordinate this query with our team for further help. We will get back to you as soon as we received feedback from our team. We highly appreciated your patience.