Hi, my osmo pocket does not want to turn on. Is there a way to do a reset?

thanks!!

Is it fully charged? If not contact DJI Support, might be a DOA.

skyhighmedia Posted at 12-13 04:55
Is it fully charged? If not contact DJI Support, might be a DOA.

Yes, it was working until yesterday. With a charged battery, it still does not turn on

Mansi95 Posted at 12-13 05:05
Yes, it was working until yesterday. With a charged battery, it still does not turn on

Strange. Open up a case with DJI Store or the retailer you purchased it from. Sounds like it could be a replacement.

Hello and good day Mansi95. I am sorry that you are having this issue on your new DJI Osmo Pocket. This is not the experience we want you to have with DJI. Can you please charge the DJI Osmo Pocket for 1 hour, see if it works. If issue still persists. Please contact DJI Support at https://www.dji.com/support for additional diagnosis and help. Please keep us updated. Thank you.

Hi Mansi95, sorry for the unpleasant experience with Osmo Pocket, before sending in, any chance to share us a short sample video of charging process and powering on for further support? Thank you in advance.

Hello Mindy, I'm sorry, but I already sent it to the technical service for its review.

This happened to mine too. After talking to support, I have to send it back for a replacement.

If I had a DOA unit in my 30 day purchase window I'd take it back and get a new one. DJI service will be months

just received mine, was fully charged , now it will not turn on... total brick.. well that was a short lived experience

Same here.  Updated firmware and everything worked for an hour. Charged it. Now will not power on. Bricked.  
Returning it today.

I have the exact same problem. I updated firmware and used the osmo pocket for about 1 hour, then charged it overnight. Cannot power it on anymore.

Mansi95 Posted at 12-14 02:17
Hello Mindy, I'm sorry, but I already sent it to the technical service for its review.

Sorry that I just saw your post, since you have sent in, may I have the case number so that we can keep following up and check on what happened? Thank you.

the same happens to me update the Osmo pocket and I finish loading I tried to use it and it does not turn on it does not charge or start

the same happens to me update the Osmo pocket and I finish loading I tried to use it and it does not turn on it does not charge or start

Osmo pocket does not charge. Dead.

my osmo pocket died in 20 days. yuck I got the added service plan but I think i am returning it

pocket2 does not turn on