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OSMO Pocket and OSMO Shield Issue
2774 20 2018-12-13
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djiuser_wBdNx8r9w4yQ
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Is anyone else having a problem activating their OSMO shield?

We have sold about 100 OSMO Pocket's and OSMO shield in the last few days, but when people are trying to bind their OSMO serial number the the Shield Code we are getting invalid serial number?

Has anyone else experienced this?


2018-12-13
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DJI Diana
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Hi there, sorry for the inconvenience  that you had experience. Can you PM us your serial number? We'll try to look and see what we can do about here. Looking forward to your response. Thank you.
2018-12-13
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djiuser_wBdNx8r9w4yQ
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The serial number in question is: 0W7DFB20120732

We have also checked about 10 other OSMO pockets and they are invalid as well! Seems like dji.com has an issue in the database!
2018-12-14
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DJI Diana
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djiuser_wBdNx8r9w4yQ Posted at 12-14 09:14
The serial number in question is: 0W7DFB20120732

We have also checked about 10 other OSMO pockets and they are invalid as well! Seems like dji.com has an issue in the database!

Hi there, Can you send us a screenshot of the error message that you are getting whenever you activate the osmo shield using the serial number? We tried purchasing the osmo shield on our website and its letting us binding it. Thank you.
2018-12-14
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djiuser_OxurEMWzdTAY
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I have this issue before! But later I found that I went to the wrong page. The correct address is https://store.dji.com/warranties/active but I went to the DJI Care Refresh activate page!
2018-12-14
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fans58bdb90a
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I have the same issue no matter witch website I'm going to
2018-12-15
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DJI Mindy
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fans58bdb90a Posted at 12-15 00:09
I have the same issue no matter witch website I'm going to

Hi there, sorry to hear that, may I verify if you purchased OSMO Shield service card? If yes, could you please PM me the serial number and the activation code and the screenshot of the error message as well for further support? Thank you.
2018-12-15
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Lazi1977
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2018-12-15
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djiuser_gJPTObHNlI9g
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djiuser_OxurEMWzdTAY Posted at 12-14 18:25
I have this issue before! But later I found that I went to the wrong page. The correct address is https://store.dji.com/warranties/active but I went to the DJI Care Refresh activate page!

That worked for me. Thanks.
2018-12-15
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Lazi1977
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djiuser_gJPTObHNlI9g Posted at 12-15 10:51
That worked for me. Thanks.

I went to that page as well
Same issue
2018-12-15
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Lazi1977
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I tried yesterday like 20 times.
And now I was giving one more try and voila!
Finally I got activated.
I dont know what was the problem but it was worked the 1st time.
Thanks for the help!
2018-12-15
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DJI Susan
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Lazi1977 Posted at 12-15 16:20
I tried yesterday like 20 times.
And now I was giving one more try and voila!
Finally I got activated.

Hi Lazi1977, thanks for keeping us updated. We're glad to hear it works finally. For the Osmo Shield, you may check the status from here: https://repair.dji.com/en/djicare/InquiryPage
2018-12-15
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Lazi1977
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thank you!
2018-12-16
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DJI Diana
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You're most welcome.
2018-12-16
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djiuser_WFamzez9Ne8c
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Canada
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Hi,
I'm having the same issue.
Is there an official solution for this?
Thank you,
Eric
2018-12-16
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DJI Mindy
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djiuser_WFamzez9Ne8c Posted at 12-16 18:48
Hi,
I'm having the same issue.
Is there an official solution for this?

Hi Eric, sorry to know you have the same issue, could you please check my post in 8# and provide us the required info? Thank you.
2018-12-17
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djiuser_WFamzez9Ne8c
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DJI Mindy Posted at 12-17 02:29
Hi Eric, sorry to know you have the same issue, could you please check my post in 8# and provide us the required info? Thank you.

Hi Mindy,
Thank you for responding.
I was trying to activate it yesterday on my phone with no luck. But it worked this morning when I tried it at work using a desktop comouter. Not sure why but it made the difference.
I've attached the error message I received when trying to activate on the phone.
Thank you,
Eric
2018-12-17
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DJI Diana
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djiuser_WFamzez9Ne8c Posted at 12-17 06:20
Hi Mindy,
Thank you for responding.
I was trying to activate it yesterday on my phone with no luck. But it worked this morning when I tried it at work using a desktop comouter. Not sure why but it made the difference.

Hi there, We're glad to hear that it finally works. If you had anymore questions, please don't hesitate to reach us. Thank you.
2018-12-17
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Guru143
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I am having the exact same issue.  When I enter the serial number I'm told that the product's model number is not supported.  Anyone around to help please?
2018-12-20
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Guru143
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Nevermind, the web address give above by another user worked.  Apparently the web address given to me initially ( https://support.dji.com/care/active )  does NOT work for Osmo Pocket Shield activation
2018-12-20
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DJI Mindy
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Guru143 Posted at 12-20 19:54
Nevermind, the web address give above by another user worked.  Apparently the web address given to me initially ( https://support.dji.com/care/active )  does NOT work for Osmo Pocket Shield activation

Hi Guru143, yes, https://store.dji.com/warranties/active this is the correct link for Osmo Shield, please let us know if you have any further concern.
2018-12-20
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