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remote won't charge
615 11 2018-12-13
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jharpphoto45
lvl.3
United States
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I can't get my RC to charge.  I know the RC doesn't come with a charging cable and that the charging port supports a couple of different cables. Does my charging port on the RC look damaged?
Screen Shot 2018-12-04 at 12.33.26 PM.png
Screen Shot 2018-12-04 at 12.25.03 PM.png
Screen Shot 2018-12-05 at 7.31.15 AM.png
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IMG_4889.JPG
2018-12-13
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jharpphoto45
lvl.3
United States
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2018-12-13
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Charissa
Second Officer
Flight distance : 689334 ft
South Africa
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The pins on that port is clearly broken off, damaged and bend. No wonder.
2018-12-14
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Boffin
lvl.4
Australia
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Try the bottom port as that connector in your photo is seriously damaged
2018-12-14
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M2Wair
Second Officer
Flight distance : 1192231 ft
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Ireland
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It needs to be sent back to DJI for repairs it's clearly smashed.  It is a quick process, good luck.
2018-12-14
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jharpphoto45
lvl.3
United States
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You can't charge the RC from the USB on the bottom can you?
2018-12-14
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jharpphoto45
lvl.3
United States
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OH no!!!! It  looks like I will need to send my RC back to DJI for repair. Unfortunately  I need the drone for a job on 12/26 and there is NO way the RC is getting repaired and returned by 12/26.  I guess I'll have to buy a new RC which you all know is very expensive.  This SUX.
2018-12-14
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jharpphoto45
lvl.3
United States
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I don't see it listed but I wonder if the remote control is covered under care refresh?
2018-12-14
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Ex Machina
Second Officer
Flight distance : 1806362 ft
United States
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jharpphoto45 Posted at 12-14 05:00
I don't see it listed but I wonder if the remote control is covered under care refresh?

It should be, but let us know, and good luck!
2018-12-14
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dbparti024
lvl.4
Flight distance : 3343 ft

United States
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Thats a bummer, I am always super careful with the micro USB port. You will have to send it for repair.
2018-12-14
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Flycaster
lvl.4
United States
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One type of connector, and one way to insert it.
Place a drop of "white out" or fingernail polish on the top of the connector,
so you always know the orientation, and cannot plug it in upside down.
2018-12-14
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Suren
Captain
Flight distance : 13425892 ft
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South Africa
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DUHHHH Yes it is damaged
2018-12-14
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