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Osmo Pro discontinued? No support?
2322 16 2018-12-13
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Rangerbob 6
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Hello, I have a couple of questions:  Is the Osmo Pro discontinued?  Why the lack of support for the Osmo Pro? (no firmware update, accessories, etc...). It was a very expensive camera system to be treated like crap from DJI.  Any answers (honest answers) regarding this topic will be greatly appreciated.  Thank you!

2018-12-13
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Awesome-DOP
lvl.2
United Kingdom
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I too am concerned after purchasing an osmo pro x5 4 months ago. How can a company just EOL a device that cost close to £2000 without warning.
2018-12-18
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DJI Tony
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Hi, we do appreciate your feedback. As of the moment, we don't have information if there will be upcoming firmware for Osmo. We will forward your feedback to our department for further help. Thank you for continued support.
2018-12-19
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droyx5
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United States
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I've had this camera for 2 years now. and when it works.......... it's amazing..... but from my experience with this company don't hold your breath... they literally couldn't care less about you or the problems you encounter.

I have two osmo x5's i needed to buy a back up since one would get stuck, vibrate and go limp if you panned up... (after 3 months of use) and seeing the horror stories of the customer service encountered by people sending them out for repairs and getting no responses for months! i couldn't afford to be with out a camera for work.

i have the follow focus 1, the crystal sky monitor and 3 different lenses with all the polarizers and ND filters. Every time i use the CS monitor there's a problem... it freezes on the screen when you turn the osmo off to change the battery or is very slow and delayed when selecting options on it...it also freezes trying to look at the footage i just recorded both straight from the camera or inserting the SD card in the monitor.
it never runs smoothly.

Oh how about when the follow focus first came out everyone bought it because it was advertised as compatible with the osmo but then wasn't.... and people had to wait weeks... till dji felt like updating the firmware.
Or even trying to create an account for the forums and having to wait 3 days to finally have it activated so i could post to get some "help" but then be told i don't have the authority to post a thread lol....

I bought the wired adapter for the osmo never worked for the first 6 months... there was an update for the CS monitor which also never can update through the wifi, you have to do it through the SD card method and then the wired adapter worked.

also finally sent out my other osmo to be repaired literally a entire year later because i was mentally prepared to go through the BS dji is about. And oh they didn't disappoint in that realm. Cost me $300 for them to have me wait a month to send me my camera back in worst condition than it previously was. it literally was just limp when you turned it on hahaha like do you guys even do anything!? i feel like you tapped it with a hammer, said it's fixed! and sent it back...so i sent it back waited another month and after 15 mins of messing with it, it started to work again....but then that's when the wired adapter stopped........So i'm here trying to figure out what's the deal i really dislike this company.

2018-12-24
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beezeebee
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DJI Tony Posted at 12-19 13:23
Hi, we do appreciate your feedback. As of the moment, we don't have information if there will be upcoming firmware for Osmo. We will forward your feedback to our department for further help. Thank you for continued support.

So?  Is it discontinued or not?????? PLEASE ANSWER!
2018-12-26
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DJI Tony
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beezeebee Posted at 12-26 10:23
So?  Is it discontinued or not?????? PLEASE ANSWER!

Hi, thanks for your notification. We're still supporting the Osmo Pro/Raw when in terms of technical concern. If you have a problem with your unit, please feel free to reach us. Thank you for continued.
2018-12-26
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DRoy
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DJI Tony Posted at 12-26 10:47
Hi, thanks for your notification. We're still supporting the Osmo Pro/Raw when in terms of technical concern. If you have a problem with your unit, please feel free to reach us. Thank you for continued.

What a crappy response
2018-12-27
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Bullcrappy
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DJI Tony Posted at 2018-12-19 13:23
Hi, we do appreciate your feedback. As of the moment, we don't have information if there will be upcoming firmware for Osmo. We will forward your feedback to our department for further help. Thank you for continued support.

Still waiting for your reply Tony.
2-4 15:01
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DJI Tony
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Bullcrappy Posted at 2-4 15:01
Still waiting for your reply Tony.

Hi, we're sorry that as of the time being, our team hasn't cascaded to us that there will be upcoming firmware updates. However, if you have a suggestion that you want to add for the future firmware update, we would help you forwarding it to our designated department. Thank you for understanding.
2-4 16:11
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aaron holder
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Wow.... Well, I did want an OSMO Pro and a Mavic 2 pro, but now I'm not so sure, that sounds like the worst customer service response possible. I'm stunned honestly. If you can't even answer whether or not the item has been discontinued, that is definitely a bad sign.  Ouch- I guess if I make the DJI leap, I'll have to make sure it's the tried and tested models. Ugh.
5-11 16:53
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Daltair
Second Officer
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Osmo with such $#$%&^$ battery had to die.
5-14 00:21
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Matthew Dobrski
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Daltair Posted at 5-14 00:21
Osmo with such $#$%&^$ battery had to die.

Anybody who want to upgrade to Pro/RAW should realize that standard "in-the-handle" battery will not be sufficient. DJI developed an adapter to utilize external power supply. With a very little soldering effort it can be modified to utilize any 3S LiPo battery (old Phantom 3 battery including) for hours of operation.

https://store.dji.com/product/os ... r-for-mavic-battery
5-15 14:32
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Daltair
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Matthew Dobrski Posted at 5-15 14:32
Anybody who want to upgrade to Pro/RAW should realize that standard "in-the-handle" battery will not be sufficient. DJI developed an adapter to utilize external power supply. With a very little soldering effort it can be modified to utilize any 3S LiPo battery (old Phantom 3 battery including) for hours of operation.

https://store.dji.com/product/osmo-external-battery-extender-for-mavic-battery

Yes, I used phantom-3 battery for OSMO. Anyway it has also other disadvantages like stop working if Wi-Fi jammers used, overheating etc.
5-16 00:17
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sincabeza
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So!

Dear DJI, can you please make an FW update with new features, like Motion Timelapse, Panorama, e.t.c. ?
Many users of OSMO Pro/Raw are waiting for this .

Please!
5-16 08:18
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Matthew Dobrski
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sincabeza Posted at 5-16 08:18
So!

Dear DJI, can you please make an FW update with new features, like Motion Timelapse, Panorama, e.t.c. ?

You'll be much better with Litchi for Osmo app, works charmingly ...
5-16 11:33
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Matthew Dobrski
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Daltair Posted at 5-16 00:17
Yes, I used phantom-3 battery for OSMO. Anyway it has also other disadvantages like stop working if Wi-Fi jammers used, overheating etc.

Yet, Osmo Pro/RAW is still very capable camera for semi-pro applications, considering the price.
assembly 04.jpg assembly 01.jpg

5-16 11:44
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sincabeza
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When the new FW update will be for OsmoPro ?
Please ?
9-19 23:29
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