bikoo
Second Officer
Flight distance : 1534987 ft
United Arab Emirates
Offline
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i sent my drone to Hong Kong for repair under warranty last week, i get confirmation from the courier that my shipment has been deliverd on 7 Decamber 10am to DJI hong kong.
the shipment sent to (Unit 912, 9F Building 16W, Science Park West Ave, Phase Three, Hong Kong Science Park, Pak Shek Kok, Hong Kong)
but i can't see any update on the web site. the person who handel my case spoke with me on 10 Decamber and she told me (due to the merger of Hong Kong Customs and Commodity Inspection, the processing period for the product you sent to the Hong Kong repair center may be extended)
i just want to know how the courier confirm the delivery and DJI saying not yet ?!??
today i sent two follow up emails but didnt get any reply from DJI Support !!
i tried to chat with the online support but they ask me to send email to DJI support.
is any one here can help me ??
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