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osmo pocket activation issues
2199 15 2018-12-16
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kund
lvl.1
United Kingdom
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I am having problems with activation of osmo pocket. The firmware was updated successfully by the dji mimo app but it still fails activation.

2018-12-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi kund, sorry for the troubles on activation, may I have the screenshot of the error message during the activation and the serial number of your Osmo Pocket? Thank you in advance.
2018-12-17
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fans457eb675
lvl.1
United States
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same problem, can't get the osmo pocket to activate
2018-12-17
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DJI Tony
Super Moderator

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fans457eb675 Posted at 12-17 18:25
same problem, can't get the osmo pocket to activate

Hi, sorry for the inconvenience. May we have the model of your mobile device? I would recommend restarting the Osmo Pocket and its app, then try to activate it again, making sure that the internet has a good connection. Please let us know if the issue will persist.
2018-12-18
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djiuser_jWhIFAjpJUQM
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Philippines
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I am having the same problem its really disappointing
2018-12-19
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fans02b7ef78
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United States
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DJI Tony Posted at 12-18 09:47
Hi, sorry for the inconvenience. May we have the model of your mobile device? I would recommend restarting the Osmo Pocket and its app, then try to activate it again, making sure that the internet has a good connection. Please let us know if the issue will persist.

Trying to activate mine.  It says "Activating...." and "Register device information on server", but it never goes beyond that and the device eventually just turns off without ever finishing the activation process.
2018-12-19
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DJI Tony
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fans02b7ef78 Posted at 12-19 16:38
Trying to activate mine.  It says "Activating...." and "Register device information on server", but it never goes beyond that and the device eventually just turns off without ever finishing the activation process.

Hi, we're sorry troubles that it caused. Would it be possible if you could provide us with a short video of this concern for further help? You can use google drive or dropbox then provide the link here. Kindly send the serial number of your Osmo Pocket via PM. Thank you for continued support.
2018-12-20
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nisekorunner
lvl.1

Japan
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Hi, I am having the same issue. My serial number is 0W7DFAS0126306. I have the Mimo app installed. When I plug in the Osmo pocket to my phone it opens the app and asks me to agree to T&Cs. I click yes and it goes to the "activate osmo pocket" page where it just stops. I never get the option to "upload device information".
Eventually the pocket powers off and the activation screen stops.
SO FRUSTRATING. Please advise.
2018-12-20
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nisekorunner
lvl.1

Japan
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Any resolution to this yet kund?
2018-12-20
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nisekorunner
lvl.1

Japan
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DJI Team, here is the screen that it just continues to cycle through...
2018-12-20
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kund
lvl.1
United Kingdom
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nisekorunner Posted at 12-20 21:37
Any resolution to this yet kund?

I have sent it back to DJI for replacement. DOI.
I have tried 4 different phones to activate the device with no joy
2018-12-26
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Abigail Anne Wu
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Philippines
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I’m having the same problem activating my osmo pocket. The captcha is not loading, hence I can’t proceed with the registration.
2018-12-26
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kund
lvl.1
United Kingdom
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Abigail Anne Wu Posted at 2018-12-26 08:20
I’m having the same problem activating my osmo pocket. The captcha is not loading, hence I can’t proceed with the registration.

I HAD ANEW ONE replaced by DJI and it worked first time.
1-1 15:11
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aacurt
lvl.1
United States
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Same here, just got this thing and can't use it... Kind thank you dji. I own a lot of your products but this is super frustrating
1-9 00:46
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DJI Mindy
Administrator
Flight distance : 7 ft
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aacurt Posted at 1-9 00:46
Same here, just got this thing and can't use it... Kind thank you dji. I own a lot of your products but this is super frustrating

Hi aacurt, sorry for the difficulties on using Osmo Pocket, may I verify the error message in the APP and the serial number of the device for further support? Thank you.
1-9 01:26
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fans3a5ff519
lvl.1
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United States
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It is April 2019.  Just purchased an Osmo Pocket...same issue, will not activate. ...ridiculous
4-5 19:18
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