Please select Into the mobile phone version | Continue to access the computer ver.
More gimbal issues and errors
700 7 2018-12-16
Uploading and Loding Picture ...(0/1)
o(^-^)o
seanie2322
Captain
Flight distance : 968320 ft
  • >>>
Ireland
Offline


I only got my drone back a few months ago from DJI repair for a new gimbal and camera due to focusing issues with the camera and the gimbal wasnt levelling properly. I am not having gimbal overload errors with the gimbal shaking uncontrollably. Extremely annoying and frustrating given i just got it back from repair and i need it for work.

I have updated all firmware. What can i do? It is still in warranty. I do not want another repair for it to go wrong again, it is too time costly.

Admin please get in touch asap
2018-12-16
Use props
hallmark007
Captain
Flight distance : 6794423 ft
  • >>>
Ireland
Online

You will probably have to open a new case with dji, only other options are to calibrate IMU , Gimbal, I don’t see a fix other than that.
2018-12-16
Use props
DJI Natalia
Administrator

Offline

Hi, Sorry to hear that you are having difficulty on the Mavic Pro. Have you tried to calibrate the gimbal? Also, can you please provide a sample video so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here.
2018-12-16
Use props
seanie2322
Captain
Flight distance : 968320 ft
  • >>>
Ireland
Offline

DJI Natalia Posted at 12-16 14:32
Hi, Sorry to hear that you are having difficulty on the Mavic Pro. Have you tried to calibrate the gimbal? Also, can you please provide a sample video so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here.

Heres a link to the video showing the current gimbal issues.

https://drive.google.com/open?id ... awGsr0UgVChYSTGDBeH


On october 11th it had a repair done for flight controller board and gimbal control board  case no CAS-2297137-H7W7G8







2018-12-17
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

seanie2322 Posted at 12-17 00:38
Heres a link to the video showing the current gimbal issues.

https://drive.google.com/open?id ... awGsr0UgVChYSTGDBeH

Hi there, please send the aircraft back so we can conduct further investigations why the gimbal is not working properly to start please click this link https://repair.dji.com/repair/index . Thank you.
2018-12-17
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

seanie2322 Posted at 12-17 00:38
Heres a link to the video showing the current gimbal issues.

https://drive.google.com/open?id ... awGsr0UgVChYSTGDBeH

Hi there, please send the aircraft back so we can conduct further investigations why the gimbal is not working properly to start please click this link https://repair.dji.com/repair/index . Thank you.
2018-12-17
Use props
seanie2322
Captain
Flight distance : 968320 ft
  • >>>
Ireland
Offline

DJI Diana Posted at 12-17 09:19
Hi there, please send the aircraft back so we can conduct further investigations why the gimbal is not working properly to start please click this link https://repair.dji.com/repair/index . Thank you.

Repair request submitted
2018-12-17
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

seanie2322 Posted at 12-17 15:34
Repair request submitted

Thank you, please note the email notification of the shipping label later, our repair center will take care of it.
2018-12-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules