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Problem with DJI mimo
1149 10 2018-12-17
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djiuser_hu5yyNWCP3T7
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Spain
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I just get my Osmo Pocket. I downloaded the app osmo mimo and it does not work. When I click agree it goes off!
2018-12-17
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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I tried with WiFi , 4g and nothing try to get in and it desapesrs try to download again, same I click agree and goes off
2018-12-17
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DJI Stephen
Super Moderator

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Hello and good day. I am sorry to know that you are having this issue with your new DJI Osmo Pocket. This is not the experience we want you to have with DJI. May I know the exact mobile device that you are using please? For us to check the compatibility of the mobile device. Thank you.
2018-12-17
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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DJI Stephen Posted at 12-17 08:18
Hello and good day. I am sorry to know that you are having this issue with your new DJI Osmo Pocket. This is not the experience we want you to have with DJI. May I know the exact mobile device that you are using please? For us to check the compatibility of the mobile device. Thank you.

I have an iPhone XS Max
2018-12-17
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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Impossible to join mimo.
2018-12-18
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DJI Susan
Administrator

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Sorry for the late response. Could you upload a short video of your operation? We'll forward to our engineers to check the exact status, thank you!
2018-12-19
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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DJI Susan Posted at 12-19 01:28
Sorry for the late response. Could you upload a short video of your operation? We'll forward to our engineers to check the exact status, thank you!

Here it is
2018-12-19
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DJI Susan
Administrator

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It seems that the video does not upload properly. Could you check and confirm? Alternatively, you may upload to Dropbox or Google Drive, then share us with the link, we'll double check.
2018-12-19
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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https://www.dropbox.com/s/wbm3z0592twgxiy/VIDEO-2018-12-18-16-45-32.mp4?dl=0
2018-12-19
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djiuser_hu5yyNWCP3T7
lvl.2
Spain
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DJI Susan Posted at 12-19 03:17
It seems that the video does not upload properly. Could you check and confirm? Alternatively, you may upload to Dropbox or Google Drive, then share us with the link, we'll double check.

Here is the link
https://www.dropbox.com/s/wbm3z0592twgxiy/VIDEO-2018-12-18-16-45-32.mp4?dl=0
2018-12-19
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DJI Susan
Administrator

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djiuser_hu5yyNWCP3T7 Posted at 12-19 05:33
Here is the link
https://www.dropbox.com/s/wbm3z0592twgxiy/VIDEO-2018-12-18-16-45-32.mp4?dl=0

Received with thanks! May I know what's the language of your iPhone? You may set the iPhone language to Chinese, English, Korean, Japanese, German or French to see whether it works.
https://support.apple.com/zh-cn/HT204031

2018-12-21
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