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Log Export not working on DJI Assistant 2 on macOS Mojave
4242 13 2018-12-17
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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I have installed both versions of DJI Assistant 2 (the one on the Downloads section of the Goggles RE and the one on the Downloads section of the Mavic 2 page).
No flight records ever show when I click Log Export. I always get a spinner that keeps going on forever (screenshot below).

I have already tried to uninstall and install each version separetely and this always happens.

I have a pair of DJI Goggles RE.


Screen Shot 2018-12-17 at 09.49.27.png
2018-12-17
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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@DJI Tony any thoughts regarding this?
2018-12-20
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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@DJI any news on this?
2018-12-25
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fans61950a25
New
Flight distance : 2418 ft

Italy
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Same problem here with dji assistant 2 v. 1.2.4, Mavic Pro with latest firmware and macOS Mojave 10.14.2. Any idea or workaround?
2018-12-30
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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@DJI Mindy any news on this?
2018-12-31
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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still a problem on Mojave. Tested on 4 different Macs, including one with a clean fresh install of both the OS and Assistant.
Is DJI aware of this?
2019-1-11
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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Hey @DJI Susan, any news regarding this issue?
2019-1-19
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mz-in-norcal
lvl.2
Flight distance : 1005049 ft
United States
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djiassdoesntwork.png This is rather irresponsible of DJI. Months since I had this problem, I am still unable to access logs with DJI Assistant. None of the selections, from Flight Record & Sensing to System 2 ever give any results.

I'm going to call or do an online chat and ask them why they don't respond to this.
2019-4-25
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fabrysious
lvl.1
Italy
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Same issues for me!
2019-4-29
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ygor
lvl.4
Flight distance : 719245 ft
Brazil
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Hey @DJI Mindy any news on this?
2019-5-4
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CYRBAE31
lvl.2
Flight distance : 640604 ft
France
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Seems the issue is still alive....
2020-2-2
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JPAbdalla
lvl.1
Flight distance : 525052 ft
Brazil
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Still having the same problem here, but is curious that on Oct/2018 I extracted the logs from the Mavic 1, looking for the GPS/GLONASS data for an agricultural project, but since December in 2018 I'm not able to view logs from any other DJI aircraft on the DJI Assistant 2.
2020-5-17
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JPAbdalla
lvl.1
Flight distance : 525052 ft
Brazil
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Still having the same problem here, but is curious that on Oct/2018 I extracted the logs from the Mavic 1, looking for the GPS/GLONASS data for an agricultural project, but since December in 2018 I'm not able to view logs from any other DJI aircraft on the DJI Assistant 2.
Captura de Tela 2020-05-18 às 00.51.48.png
2020-5-17
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dorian_h
New
Flight distance : 1080302 ft
Germany
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I had the same issue; downgrading the firmware to 01.03.0900 fixed it for me
2021-12-20
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