Ordered from dji site. Received it today and unable to activate the unit. Followed instructions with no luck.
Looks like I'm not the only one having this issue. What do I do next?

Wanted to add that I am trying to activate will my Google pixel 2

Hi Johnny, we apologize for the troubles on the activation, please restart the Osmo Pocket and APP and activate it again when the network connection is fine, if the issue persists, may I have the screenshot of the error message and the serial number of your device (please find it in the package) for further support? Thank you.

Same problem. Wouldn't activate on my Pixel 2XL. I was able to activate with my wife's iPhone; however, I need the Pocket to work with my phone! There is no error message. The phone dings when the Osmo is plugged in, but doesn't open the Mimo app. With the app opened manually it doesn't seem to recognize the Pocket either. Help!

VikingRaider2020 Posted at 12-18 05:38
Same problem. Wouldn't activate on my Pixel 2XL. I was able to activate with my wife's iPhone; however, I need the Pocket to work with my phone! There is no error message. The phone dings when the Osmo is plugged in, but doesn't open the Mimo app. With the app opened manually it doesn't seem to recognize the Pocket either. Help!

By the way, my serial number is 0W7DFA80121019

ME TOOOOOOO! Any solution to this yet? Trying to activate with my iPhone - it opens the App, starts the activation process then just keeps spinning through the page and never gives me the chance to move on. Eventually Osmo powers off...

Just get stuck on here. I have my serial number: 0WD7DFAS0126306

PocketShootr Posted at 12-18 06:05
By the way, my serial number is 0W7DFA80121019

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Hi there, please kindly write an email to support@dji.com, the designated team will guide you the further steps.

nisekorunner Posted at 12-20 23:28
Just get stuck on here. I have my serial number: 0WD7DFAS0126306
[view_image]

Hi nisekorunner, we're sorry for the troubles. Please kindly start a case and send it in from here: https://www.dji.com/support The designated team will take care once they received the package.

Hi! I resolved that problem in this way:

1. Turn off WiFi on smartphone
2. Turn on MOBILE NETWORK in mimo app settings
3. Turn on GPS INFORMATION in mimo app settings/privacy

Please let me know if it works you too

djiuser_SVW6bjPbKhtp Posted at 1-7 13:18
Hi! I resolved that problem in this way:

1. Turn off WiFi on smartphone

Didn't make a difference