DJI GO app for Android still crashing !
1436 8 2018-12-18
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q8-drone
lvl.1
Flight distance : 8337 ft
Kuwait
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I reached DJI for a soultion to the crashing bug when opeing the app on Android and they suggested to replace my phone to fix the problem ! to be clear I've Samsung S9+(Android 8.0) and I never had any issue with any app before it. I also tried everything from clear data and cache to factory reset but none worked. It's been 4 months since my last flight and this upsetting me.
the only thing that should be replaced is the DJI GO app team whose working on Android (if there'a any).
2018-12-18
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jyc
First Officer
Flight distance : 2255846 ft
Canada
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The constant quest for nirvana with DJI Go 4!
2018-12-18
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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You have of course turned Developers options and Debugging on? Also USB Debugging and Verify apps over USB?
2018-12-18
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q8-drone
lvl.1
Flight distance : 8337 ft
Kuwait
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G_Sig Posted at 12-18 05:46
You have of course turned Developers options and Debugging on? Also USB Debugging and Verify apps over USB?

Yes I've done it
2018-12-18
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DJI Stephen
DJI team
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Hello and good day q8-drone. I am sorry to know that you are having issues with the DJI Go 4 application with your Samsung S9+( Android 8.0 ). To help you further with this issue. I will forward this information/thread to our DJI R&D Team to double check on this issue. I am sorry for the trouble. I will send you a notification once I have the result. Thank you for your patience.
2018-12-18
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HedsIc
lvl.4
Flight distance : 478757 ft
United States
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I have never had this issue on both my gf's S9 and my Note8. Let's hope it stays this way.
2018-12-18
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G_Sig
First Officer
Flight distance : 9109311 ft
Iceland
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If you have screen recorder you should record when you try to connect and post it.
You are using the lover middle USB port on the controller?
2018-12-18
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q8-drone
lvl.1
Flight distance : 8337 ft
Kuwait
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DJI Stephen Posted at 12-18 08:52
Hello and good day q8-drone. I am sorry to know that you are having issues with the DJI Go 4 application with your Samsung S9+( Android 8.0 ). To help you further with this issue. I will forward this information/thread to our DJI R&D Team to double check on this issue. I am sorry for the trouble. I will send you a notification once I have the result. Thank you for your patience.

Thanks I hope I fly my drone soon
2018-12-19
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q8-drone
lvl.1
Flight distance : 8337 ft
Kuwait
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G_Sig Posted at 12-18 10:00
If you have screen recorder you should record when you try to connect and post it.
You are using the lover middle USB port on the controller?

I tried both ports and still the crashing happens .
this the link for the video:
2018-12-19
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