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The FAQ of Osmo Pocket(Continually updated)
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27480 154 2018-12-18
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DJI Support
DJI team
Flight distance : 2408 ft

Hong Kong
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To make it easier for you all to learn the Osmo Pocket, DJI Support hereby summarized the FAQs in this thread. The questions in this thread will be continually updated as needed.

Also, if you have any questions, please feel free to comment below, we'll check and reply regularly, thank you!


Q: Does the Osmo Pocket supports AFS mode?
A: The firmware v1.4.0.20 adds focus mode switching toggle between AFC and AFS. We will continuously improve focus performance of Osmo Pocket through firmware updates.

Q: Is there a plan to add Pro Mode feature into the built-in screen of the Osmo Pocket?
A:
The Pro Mode has been added in the firmware v1.4.0.20. Please update the firmware in time to enjoy this feature.

Q: How do I change recording frame rate of Osmo Pocket to 24/25/48/50?
A: When the Osmo Pocket is connected to your phone, you can switch on the Pro Mode via Mimo app, then change the recording frame rate. The Pro Mode has been added in the firmware v1.4.0.20. Please update the firmware to enjoy this feature.

Q: Why does the audio track recorded by Osmo Pocket sound a bit tinny?
A: The Osmo Pocket uses its dual microphones, one below the built-in screen and one at the bottom of the product, to pick up audio signal. When you’re capturing video, please make sure these two microphones are not blocked or covered. Also, make sure the built-in screen faces you when you’re using the Osmo Pocket.

Q: I can feel the Osmo Pocket heating up when I’m using it, why?
A: The Osmo Pocket is capable of recording 4K60 video at 100Mbps, the actual file size of a one minute clip could reach 700MB. Such huge amount of data is processed by Osmo Pocket in real time hence heat is an inevitable issue. This is also true for other electronic products. To ensure system stability, we designed a T-shape heat dissipation system to continuously carry the heat generated to the part where the gimbal connects to the Osmo Pocket. According to our tests, the surface temperature will maintain in a proper temperature range.

Q: How long will the battery last while recording?
A: When not connected to any of its accessories and smartphone, Osmo Pocket can record 1080P30 video for approximately 140 minutes (at room temperature). Using higher frame rate, resolution, connecting to accessories and smartphone, and increasing the brightness of the built-in screen will shorten runtime. Temperature will also affect battery life. You can also charge the Osmo Pocket with 5V2A input while using it.

Q: How come the Osmo Pocket keeps charging my phone when connected?
A: According to AOA protocol of Android, Osmo Pocket must provide 5V 500mA power to the Android device when connected. This will result in reduced battery runtime, however, the Osmo Pocket allows you to charge it when it’s turned on. Adding an optional Wireless Module can also prevent the reverse charging from happening while not compromising advanced control and features.

Q: What SD card should I use with the Osmo Pocket?
A: The Osmo Pocket renders high quality 4K60 video and up to 12mp stills, so a minimum write speed of 20MB/s is required. And we recommend using micro SD cards with a write speed of 30MB/s or higher. You could see the micro SD cards we tested via the link: https://store.dji.com/cn/categor ... ?from=menu_products

Q: What’s the minimum focus distance of the Osmo Pocket? Can I take some close-up shots with it?
A: When in Photo Mode, the minimum focus distance is 10cm (approx. 3.9 inches). When in Video Mode, the minimum focus distance is 20cm (approx. 7.9 inches).

Q: How do I make sure the images and videos captured are in focus?
A: Osmo Pocket uses face detection to actively focus onto faces within the frame. By default, the Osmo Pocket will continuously focus onto subject in the center, but you can also manually select the focus subject by tapping the built-in screen.

Q: When will I have My Store Mode and D-Cinelike?
A: Story Mode has been added in DJI Mimo app v1.0.4 and D-Cinelike is now available in firmware v1.4.0.20. Please update the app and firmware to use these features.

Q: How do I properly hold the Osmo Pocket when it’s connected to my phone?
A: To securely hold the Osmo Pocket and your phone, we strongly recommend holding the devices with both hands.

Q: Will the smartphone adapter damage my phone’s data port?
A: The smartphone adapter of Osmo Pocket is engineered to enhance connection rigidity and data transfer so you don’t need to worry too much while using the device in normal conditions. We advise you to slide the smartphone adapter horizontally when connecting and disconnecting. Please do not twist, bend or spin the Osmo Pocket and your phone while they are connected and always hold them with both hands. To minimize damage caused when dropped, the smartphone adapter will disassemble to keep the phone’s data port protected. We plan to release and ship the smartphone adapters as optional accessory soon.

Q: Do I need to store the Osmo Pocket back into the carrying case all the time?
A: Mechanical gimbal is a precision instrument which is delicate compared to ordinary electronic products. The carrying case is a must-have item to properly protect the gimbal. You can refer to Quick Start Guide document for guidance.

Q: Is it possible to import the 4K video clip shot on Osmo Pocket to my phone for further editing?
A: Currently you could import 4K 24/25/30fps video to your iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, and iPhone XS Max. As for Android devices, you may see a pop-up message about video play back compatibility. But you can still import the video.
Thank you for your support.






2018-12-18
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Montfrooij
Captain
Flight distance : 1684544 ft
Netherlands
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Thanks for the info!
2018-12-18
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dronie1965
Captain
Flight distance : 9572182 ft
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Netherlands
Online

Afc still keeps pumping. Footage useless
2018-12-19
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DJI Susan
Administrator

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dronie1965 Posted at 12-19 00:27
Afc still keeps pumping. Footage useless

Hi dronie1965, thanks so much for your feedback. The AFC issue has been forwarded to our engineers and they will keep optimizing the experience in the future. Appreciate your support and patience.
2018-12-19
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MichealMedia
Second Officer
Flight distance : 179026 ft
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Nice move! Thank you!
2018-12-19
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M2Wair
Captain
Flight distance : 1132149 ft
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Ireland
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When will the accessories be available in the store!
2018-12-19
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trica de
First Officer
Flight distance : 729199 ft
Germany
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thanks - can you add this please

https://forum.dji.com/thread-175151-1-1.html
2018-12-19
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S-e-ven
Captain
Flight distance : 3589747 ft
Thailand
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Good to know, thanks!
2018-12-19
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djiuser_tTQVCmy2q4Wh
lvl.1
United States
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Where can I buy a tri pod mount for this camera? Love it but need a tri pod mount?Osmo Pocket Camera
2018-12-19
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djiuser_sx50T3csduaB
lvl.1

United States
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When will I get my OSMO pocket if ordered on 12/17? Before Christmas?
2018-12-19
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Luca Rubino
Second Officer
Flight distance : 324272 ft
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Italy
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djiuser_tTQVCmy2q4Wh Posted at 12-19 11:06
Where can I buy a tri pod mount for this camera? Love it but need a tri pod mount?Osmo Pocket Camera

You may be interested in this gear: https://www.pgy-tech.com/18c-holder
2018-12-19
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WebParrot
Captain
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United States
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Nice idea.  Thanks.  Suggest you add this as a link in the Tutorial Section of this Forum
2018-12-19
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Curt1591
First Officer
Thailand
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I really liked doing hyperlapses with my Osmo Mobile. I hope this will be available in an update.
2018-12-19
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hashiko
lvl.3
United States
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Please please please make the beeping on start recording and end recording defeatable. Using the product in a quiet setting is impossible and defeats the descrete nature of such a promising product. The beeps draw too much attention, ruin candid moments and scares off animals, etc.
2018-12-19
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rCkxMapY3Y8X
lvl.1
Canada
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Just received my osmo pocket today 12/19/18, when turned on, panning to left makes a click sound On left panning only. Anybody else have this issue? Also updated to the  latest firmware.
2018-12-19
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GeorgeGreek
First Officer
Flight distance : 220610 ft
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Greece
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Thanks for the faqs!
2018-12-20
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Mikail Sim
New
Singapore
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Any kind souls out there to advise which mode to use for taking ground or Low footage while walking ?
And which mode is the best ?
2018-12-20
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rCkxMapY3Y8X
lvl.1
Canada
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Mikail Sim Posted at 12-20 00:53
Any kind souls out there to advise which mode to use for taking ground or Low footage while walking ?
And which mode is the best ?

Just hold osmo pocket upside down. Works great.
2018-12-20
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DJI Susan
Administrator

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M2Wair Posted at 12-19 03:43
When will the accessories be available in the store!

Hi M2Wair, we do not have the estimated date of the accessories for now. Sorry about this. You may keep an eye on our website or subscribe to the stock reminder, thank you!
2018-12-20
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DJI Susan
Administrator

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trica de Posted at 12-19 05:15
thanks - can you add this please

https://forum.dji.com/thread-175151-1-1.html

I've replied you in that post, please kindly check later, thank you!
2018-12-20
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DJI Susan
Administrator

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djiuser_tTQVCmy2q4Wh Posted at 12-19 11:06
Where can I buy a tri pod mount for this camera? Love it but need a tri pod mount?Osmo Pocket Camera

Hi there, there are three methods to connect the tripod:
1. Use the Osmo Pocket Wireless Module as a flat base.
2. Attach Osmo Pocket to the Extension Rod, which has a 1/4" tripod mount to which you can attach a third-party tripod or base.
3.  Attach Osmo Pocket to the Accessory Mount, which is capable of connecting to a tripod.
But we have not received any news the tripod for now, sorry about this. Hope it helps.
2018-12-20
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trica de
First Officer
Flight distance : 729199 ft
Germany
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DJI Susan Posted at 12-20 02:53
I've replied you in that post, please kindly check later, thank you!

many thanks for this!
2018-12-20
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DJI Susan
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djiuser_sx50T3csduaB Posted at 12-19 12:34
When will I get my OSMO pocket if ordered on 12/17? Before Christmas?

Hi there, could you provide us with your order number? We'd like to check the current status and see whether we can help.
2018-12-20
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DJI Susan
Administrator

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WebParrot Posted at 12-19 14:56
Nice idea.  Thanks.  Suggest you add this as a link in the Tutorial Section of this Forum

Hi WebParrot, thanks for your suggestion. I'll forward to the team for review.
2018-12-20
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DJI Susan
Administrator

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hashiko Posted at 12-19 22:26
Please please please make the beeping on start recording and end recording defeatable. Using the product in a quiet setting is impossible and defeats the descrete nature of such a promising product. The beeps draw too much attention, ruin candid moments and scares off animals, etc.

Hello hashiko, sorry for the inconvenience. I'll forward this to our engineers for review.
2018-12-20
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DJI Susan
Administrator

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rCkxMapY3Y8X Posted at 12-19 22:37
Just received my osmo pocket today 12/19/18, when turned on, panning to left makes a click sound On left panning only. Anybody else have this issue? Also updated to the  latest firmware.

Hi there, may I have a short video of your operation? We'd like to check the exact status.
2018-12-20
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nisekorunner
lvl.1

Japan
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Can't activate my brand new Osmo. This is rubbish... just keeps staying on the activation screen, never activates. Have tried with/without SD card, restarted etc. Help.
2018-12-20
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BIG31
lvl.1

France
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Ceci est très bien mais le problème de la batterie qui n'est pas interchangeable reste un GROS problème car parfois les batteries lâchent et dans ce cas le produit est bon à jeter.
2018-12-20
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BIG31
lvl.1

France
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English translation, my message in French is incomprehensible:

What happens when the battery is dead? the pocket is to throw? thank you

2018-12-20
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Ray-CubeAce
First Officer

United Kingdom
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Thank you for these updates. They are much appreciated. Particularly part 4. Useful to know.
Could you also please look at my post here and see if any of your stock Osmo Pockets behave in a similar fashion and if this is normal gimbal behavior.
I'm wondering if a part of the update didn't load as I see there are various components to the update and that the gimbal control is one of many parts that can be updated separately.
Thank you for the effort you are putting into replying to our queries.
2018-12-20
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djiuser_ShKw2Tjsnqtz
lvl.1
United States
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Will you be adding face/active tracking for 4k 60fps?
2018-12-20
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djiuser_ShKw2Tjsnqtz
lvl.1
United States
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Will you be supporting 2.7k recording as well?
2018-12-20
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rCkxMapY3Y8X
lvl.1
Canada
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DJI Susan Posted at 12-20 03:23
Hi there, may I have a short video of your operation? We'd like to check the exact status.

https://youtu.be/f-s0wVNRrt0
2018-12-20
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aznrage
lvl.1
United States
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Can I use a usb-c to hdmi cable to output photos and videos straight to a tv?
2018-12-20
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Sayhelloforme
Captain
Flight distance : 8133219 ft
United States
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Great info thanks. I want one soon.
2018-12-20
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fanseb96bbe7
lvl.3
Flight distance : 384 ft
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Canada
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I don’t see the recharging case listed anywhere. I’d like to be contacted when this accessory is available. Thanks.
2018-12-20
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trica de
First Officer
Flight distance : 729199 ft
Germany
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Q: How do I change recording frame rate of Osmo Pocket to 24/25/48/50?
A: When Osmo Pocket is connected to your phone, you can switch on the Pro Mode via Mimo app, then change the recording frame rate. Starting from January, we plan to progressively release firmware updates to bring these frame rate settings to the built-in screen of the Osmo Pocket.

YES good stuff!
2018-12-20
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fans3d7e7463
lvl.3
Flight distance : 233901 ft
United States
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djiuser_tTQVCmy2q4Wh Posted at 12-19 11:06
Where can I buy a tri pod mount for this camera? Love it but need a tri pod mount?Osmo Pocket Camera

If you have access to a 3D printer, you can get tripod mount design from thingiverse.com.
2018-12-20
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Curt1591
First Officer
Thailand
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DJI Susan Posted at 12-20 02:47
Hi M2Wair, we do not have the estimated date of the accessories for now. Sorry about this. You may keep an eye on our website or subscribe to the stock reminder, thank you!

Many of the "aftermarket" accessory manufacturers seem to be predicting "the end of December" as their shipping date. My guess, since I presume DJI has outsourced many accessories, "end of December" might be a good guess.

We can hope!
2018-12-20
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DJI Susan
Administrator

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trica de Posted at 12-20 03:04
many thanks for this!
You are welcome. If there is anything else we can help, feel free to contact us.
2018-12-21
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