DJI Diana
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ClaudioTrezzani Posted at 12-19 07:56
Dji says that provides Osmo Pocket with an USB C adaptor. But Dji specifies that the most diffused - right now in the world - USB port is micro USB? No, nowhere. So, Dji sell a product not compatible with the vast majority of smartphone. An inexusable lack of information. Therefore, I told Dji to return my money, without any shipping charge to have Osmo Pocket from my home to Firm Hi Claudio, we are sorry to know about the inconvenience that you encounter with our product. However, it is stipulated on our website as a reminder for our customer that as of the moment, Osmo Pocket does not support Micro USB Port. Kindly, check the screenshot below or may also check this link https://store.dji.com/product/osmo-pocket?site=brandsite&from=buy_now_bar&vid=48141. With regards, with the refund request we could process Return & Refund Service if you meet the following requirements:
√ Within (14) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
√ Within (14) calendar days of receiving a product if the product has a manufacturing defect.
If you meet the requirements above you could contact us with the following three channel: Tel Support: +44 2076603037 Email: support.eu@dji.com Online Support: http://www.dji.com/support#after so we can create a case. Please do not spam on DJI Forum, if you keep doing that you will be banned. Should there be any questions, please don't hesitate to reach us. We appreciate your understanding in this matter. Thank you.
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