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Crashed old Mavic 2 Pro, transfer Care refresh?
1027 1 2018-12-23
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FlexEthos
Flight distance : 467543 ft
United Kingdom
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Hi Forum,

I recently lent my M2P to a friend of mine who promptly crashed it into a cliff and to add salt to the wound, it was not retrievable.

He replaced the product via an official product link for me after speaking to the sales team which I have now received, and I would like to know if I can transfer my care refresh protection to the new product which I now have in my hands?

Felix
2018-12-23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Felix, we are so sorry for what happened, may I verify if your drone was replaced via DJI official repair center or other channels? Please send email to djicare@dji.com with the serial number of the old and new drone and the proof of the replacement as well, the DJI Care team will verify if it is possible to transfer the DJI Care Refresh, thank you.
2018-12-24
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