So I received my refurbed P4P v2.Looks as good as new..

However, before flying, I did a simulated run and noticed that I'd get an intermitant battery error message.
I checked with all three of my batteries , and one in particular suddenly doesn't sit as tight as the other two.
Regardless, whether a battery didn't sit tight or not, the error message would pop up and render the AC useless with all batteries.

Here's a short demo showing just how easily a little midair vibration could've disabled the AC

Different battery.. no movement.. Yet a little nudge will render the AC useless.


Here's the error message:

Did some research and apparently there's a sensor on the bottom of the battery compartment that seems to be defective..

This is also a common issue.

That’s not very nice, shame on naughty Santa. Haha



I Hope you get it straightened out, soon.

Have a happy Christmas anyway... ;-)


RedHotPoker

RedHotPoker Posted at 12-25 06:51
That’s not very nice, shame on naughty Santa. Haha

Yep.. looks like this one is going back too..

Gonna generate another repair claim

Anthony8858 Posted at 12-25 06:52
Yep.. looks like this one is going back too..

Gonna generate another repair claim

Man alive, how do they seem to pick you? Haha

Third time’s the charm, as they say, let’s see...


RedHotPoker

RedHotPoker Posted at 12-25 06:58
Man alive, how do they seem to pick you? Haha

Third time’s the charm, as they say, let’s see...

I’ll give DJI the benefit of the doubt. Very easy to overlook this without looking for it.
I happen to stumble across it after about 15 minutes of simulated use.
Hopefully a quick return this time.

Anthony8858 Posted at 12-25 07:09
I’ll give DJI the benefit of the doubt. Very easy to overlook this without looking for it.
I happen to stumble across it after about 15 minutes of simulated use.
Hopefully a quick return this time.

Yes, too bad if they missed it, but this stuff is high tech, and needs better product testing.



RedHotPoker

Hello and good day Anthony8858. I am sorry to know that you are having issues with the battery of your DJI Phantom 4 Pro v2. Since this issue is happening on your drone and to prevent more damage to the drone. Please contact DJI support at https://www.dji.com/support for additional analysis and repair on your DJI Phantom 4 Pro v2. Thank you.

DJI Stephen Posted at 12-25 08:35
Hello and good day Anthony8858. I am sorry to know that you are having issues with the battery of your DJI Phantom 4 Pro v2. Since this issue is happening on your drone and to prevent more damage to the drone. Please contact DJI support at https://www.dji.com/support for additional analysis and repair on your DJI Phantom 4 Pro v2. Thank you.

I created a ticket for the drone repair / replace.
I've included the "looser than it should be" battery as well.

I've already received a shipping label and will ship tomorrow.
Hopefully DJI will either thoroughly test or send me a brand new unit this time..
This very easily could have been a costly disaster.  

I hope you made clear that this was an UNFLOWN Refurb from them in replacement for a defective unit ?

Just to be on safe side - have the previous Return Ticket Number and correspondence so you can prove ..

We don't want to hear the Service tries to give you a bill !!

Nigel

Anthony8858 Posted at 12-25 08:45
I created a ticket for the drone repair / replace.
I've included the "looser than it should be" battery as well.

Thank you for this additional information you have given us. Please keep us posted on the issue on hand and Happy Holidays.

Anthony8858 Posted at 12-25 06:52
Yep.. looks like this one is going back too..

Gonna generate another repair claim

Don't Feel Bad, IM ON MY 6th DRONE RETURN GOING ON 7th SOON

https://forum.dji.com/thread-175843-1-1.html

DJI Stephen Posted at 12-25 10:41
Thank you for this additional information you have given us. Please keep us posted on the issue on hand and Happy Holidays.

Stephen.
For the record...
This is refurb replacement I received yesterday..
I tested it same day as received....
I did not fly the drone other than to power up..
I have a battery in the box thats looser than it should be.. ( I will remove if necessary prior to shipping)
The error message happens to all three batteries.

DJI QC is missing a lot lately. Nice demo on this issue but it's a good thing your production assistant in the background finally took all of your annoyingly oversized Christmas meal bibs out of the shot.

Joszhe Tosa Posted at 12-25 12:00
DJI QC is missing a lot lately. Nice demo on this issue but it's a good thing your production assistant in the background finally took all of your annoyingly oversized Christmas meal bibs out of the shot.

LOL.. she was folding towels and I was having no part of waiting for her to finish ..lol

Anthony8858 Posted at 12-25 12:02
LOL.. she was folding towels and I was having no part of waiting for her to finish ..lol

I know only too well how such things go. Ha!

Merry Christmas

The P4P V2.0 has a Battery Sensor and it causes this Issue

Merry Christmas

Phantom Pilot Posted at 12-26 09:47
The P4P V2.0 has a Battery Sensor and it causes this Issue

Merry Christmas

Post #2 .....

Nigel

solentlife Posted at 12-26 10:24
Post #2 .....

Nigel

Sorry I missed it

Phantom Pilot Posted at 12-26 10:42
Sorry I missed it

No worries ...

Nigel

Phantom Pilot Posted at 12-26 09:47
The P4P V2.0 has a Battery Sensor and it causes this Issue

Merry Christmas

Sooo. the question is....
Is this a production defect?
Has anyone actually been able to have one repaired?

Any way I can notify DJI that I accidentally left my SD card in my P4Pv2?
It's in transit for repair and would hate to lose my SD card

Anthony8858 Posted at 12-27 17:36
Any way I can notify DJI that I accidentally left my SD card in my P4Pv2?
It's in transit for repair and would hate to lose my SD card

Hi Anthony, sorry for the troubles with the replacement, I have remarked your request of the SD card in the case, the local team will take care of it.

DJI Mindy Posted at 12-27 23:15
Hi Anthony, sorry for the troubles with the replacement, I have remarked your request of the SD card in the case, the local team will take care of it.

That's terrific and I appreciate you monitoring this for me.

YES, the battery is included with the drone,
Just want also note that the problem also happens with my other 2 batteries, but the one I included is more loose than the others.

Anthony8858 Posted at 12-28 05:02
That's terrific and I appreciate you monitoring this for me.

YES, the battery is included with the drone,

This information has been added to your case. Should there be any questions, please don't hesitate to reach us.

DJI Diana Posted at 2018-12-28 14:55
This information has been added to your case. Should there be any questions, please don't hesitate to reach us.

DJI received my P4Pv2

Haven't heard anything at this time...
You're welcome to look into it for me

Anthony8858 Posted at 1-5 05:31
DJI received my P4Pv2

Haven't heard anything at this time...

Hi Anthony, this has been forwarded to our receiving department. Kindly wait for an email in 1 to 2 business days for the confirmation. Thank you.