Please select Into the mobile phone version | Continue to access the computer ver.
Melting 3 Batteries While In Flight P4 Adv.
413 6 2018-12-25
Uploading and Loding Picture ...(0/1)
o(^-^)o
SkyEye21
lvl.3
United States
Offline

I sent in my P4 Adv. for repair and received a (Newly Refurbished As New) P4 Adv.  

The new drone melted 3 batteries while in flight, (1) Brand New Battery and (2) Used Batteries With Only 50 Charges On Them.

This drone melted 3 batteries while being under the 30 day Warranty, to where everything is covered, especially in this case.

*** SEE PICTURES ATTACHED BELOW ***

DJI SERVICE LLC only covered and replaced only (TWO) of the (THREE) Melted batteries making me purchase the 3rd battery for $170.00 of which is disgraceful.  

Clearly the drone had a problem and melted 3 batteries, all 3 batteries should have been covered especially when it was within the 30 day warranty.

DJI VOICEMAIL BELOW:

HELLO, THIS IS XXXX,

THE FIRST TIME THE BATTERY WAS SENT TO US, IT SHOULD NOT HAVE BEEN COVERED BUT ITS FORTUNATE IT WAS SINCE WE HAVE COVERED.

2ND TIME YOU SENT BATTERY TO US IT WAS STILL COVERED.

3RD TIME LIKE I SAID WE NEED TO SUBMIT DATA ACTIVATION, BATTERY IS OUT OF THE  WARRANTY, WE CAN NO LONGER COVER THIS ONE UNDER WARRANTY.

BUT WE HAVE COVERED THE AIRCRAFT UNDER WARRANTY SO I APOLOGIZE AGAIN WE CAN NO LONGER COVER THE BATTERY UNDER WARRANTY.

IF YOU HAVE FURTHER CONCERN YOU CAN GIVE US A CALL AGAIN TOMMOROW AGAIN THIS IS JOHN THANK YOU FOR CHOOSING DJI GOODBYE.



2018-12-25
Use props
SkyEye21
lvl.3
United States
Offline

2018-12-25
Use props
SkyEye21
lvl.3
United States
Offline

2018-12-25
Use props
DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi SkyEye21, we're sorry for the unpleasant experienced that you had. Can i get your case number? we'll try to look at it and see what we can do. We looking forward to your response. Thank you.
2018-12-25
Use props
SkyEye21
lvl.3
United States
Offline

DJI Diana Posted at 12-25 12:48
Hi SkyEye21, we're sorry for the unpleasant experienced that you had. Can i get your case number? we'll try to look at it and see what we can do. We looking forward to your response. Thank you.

Thank You For Your Response and Happy Holidays.  Im attaching all the case numbers since purchase of the P4 Adv. below:

RE: (CAS)-2591827-C6L5Y3
RE: (CAS)-2547608-Z3N3Z2
RE: (CAS-2468038-L2D0B7)
RE: (CAS-2547608-Z3N3Z2)
RE: (CAS-2517751-J0H1J1)
RE: (CAS-2517751-J0H1J1) (ESCALATION)
RE: (CAS-2468196-B5J7F6)
RE: (CAS-2468029-S2N3N5) (ESCALATION)
RE: (CAS-2437618-H8Q9G1)
RE: (CAS-186641-BOH2B1)
RE: (CAS-2531198-W4V7V9)

I feel that this forum is a community and that all of us have something very special in common, "WE ALL LOVE TO FLY OUR DJI PRODUCTS."  Emphasis on GOOD VIBES.....good stories, fantastic pictures and video.

Trust me, I would rather post all my pictures and good times, so I shall not comment publicly on what's going on with all these case numbers.  

If you wish I CAN PRIVATE MESSAGE YOU REGARDING THIS VERY UNPLEASANT MATTER.  Photos and screenshots are also available for every case number above if you require them.  

I have kindly asked for store credit several times to no avail.  I am very unhappy and sad regarding everything that has happened to date.
2018-12-25
Use props
ALABAMA
Captain
Flight distance : 9122356 ft
United States
Offline

Now, that's  the way to put in a complaint!  Perfectly worded and courteous.
2018-12-25
Use props
DJI Susan
Administrator

Offline

SkyEye21 Posted at 12-25 13:09
Thank You For Your Response and Happy Holidays.  Im attaching all the case numbers since purchase of the P4 Adv. below:

RE: (CAS)-2591827-C6L5Y3

Received with thanks! The management will keep following up your case and see if there is anything else we can help.
2018-12-26
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules