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Two Crashs taking off
836 6 2018-12-26
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Lex_Luchor
Second Officer
Flight distance : 57272 ft
Spain
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Hi!

One month ago I had two issues with my Spark, when he tried to take off suddenly the drone went to the ground.

These are the logs of the "flights":

http://www.phantomhelp.com/LogViewer/HX3GERC1C9X5CGWSY6KK

http://www.phantomhelp.com/LogViewer/2HRV1ZCZBLHXMW0DJP8Z/

Thanks in advance!



2018-12-26
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DJI Stephen
Super Moderator

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Hello and good day Lex_Luchor. I am really sorry to know that your DJI Spark crashed. This is not the experience we want you to have with your DJI drone. Since this crash happened the best thing you can contact DJI support at https://www.dji.com/support for additional help and analysis on what happened. Please sync the flight records as well using your DGI Go 4 application for us to further investigate what happened on your previous flight. Thank you.

2018-12-26
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MartyTravels
Second Officer
Flight distance : 266890 ft
United States
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Hey Lex,

if your crash looks something like this good luck with the support. Let us know how it goes :-)
2018-12-26
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Lex_Luchor
Second Officer
Flight distance : 57272 ft
Spain
Offline

DJI Stephen Posted at 12-26 10:33
Hello and good day Lex_Luchor. I am really sorry to know that your DJI Spark crashed. This is not the experience we want you to have with your DJI drone. Since this crash happened the best thing you can contact DJI support at https://www.dji.com/support for additional help and analysis on what happened. Please sync the flight records as well using your DGI Go 4 application for us to further investigate what happened on your previous flight. Thank you.

I have opened request: #1531135
2018-12-27
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Lex_Luchor
Second Officer
Flight distance : 57272 ft
Spain
Offline

MartyTravels Posted at 12-26 12:35
Hey Lex,

if your crash looks something like this good luck with the support. Let us know how it goes :-)

Yes! Looks the same! It seems a problem without solution and without DJI support
2018-12-27
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DJI Stephen
Super Moderator

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Lex_Luchor Posted at 12-27 10:07
I have opened request: #1531135

Thank you for the information you have given us. Please keep us posted on the said issue for us to help you further.
2018-12-27
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Lex_Luchor
Second Officer
Flight distance : 57272 ft
Spain
Offline

DJI Stephen Posted at 12-27 10:10
Thank you for the information you have given us. Please keep us posted on the said issue for us to help you further.



2018-12-27
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