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I lost my Mavic Pro Platinum.
1172 20 2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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I was flying my Mavic Pro Platinum yesterday when I lost it. I took it off and went up to take some pictures of the sky and I had my gimbal pointing upwards. The controller said I had weak GPS signal but the signal was not blocked and the drone was right above me. It said that the drone was 42 feet away. I took a few photos and my controller all of a sudden updated my location and I was TWO MILES away, and I had only been flying for TWO MINUTES! I tried to fly my drone home but to no avail. I hit return to home right before I lost connection.I lost it at three miles away. I am very disappointed as I got this drone for Christmas and had only had it for two days. I went and searched for it today, following the flight log, even going past the last position of the drone. Does anyone have any suggestions on how to find it? Your help would be appreciated!
2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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Here is my flight log.
2018-12-28
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there, We are very sorry to hear that, please contact our support team to start up a case: https://www.dji.com/support?site=brandsite&from=nav We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided, thank you.
2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
Offline

DJI Paladin Posted at 12-28 15:59
Hi there, We are very sorry to hear that, please contact our support team to start up a case: https://www.dji.com/support?site=brandsite&from=nav We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided, thank you.

Thank you!
2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
Offline

DJI Paladin Posted at 12-28 15:59
Hi there, We are very sorry to hear that, please contact our support team to start up a case: https://www.dji.com/support?site=brandsite&from=nav We have the professional data analysis team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided, thank you.

Which one do I start a case on?
2018-12-28
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DJI Paladin
Administrator
Flight distance : 318 ft

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You're welcome.  Please let us know if you need further assistance on the case.
2018-12-28
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DJI Paladin
Administrator
Flight distance : 318 ft

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Kindly contact first our support team using the link on post # 3 and you can provide your flight records to our support for further analysis.You may also refer on the screenshot below on how to contact our team. Thank you for your support.



2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
Offline

DJI Paladin Posted at 12-28 16:22
Kindly contact first our support team using the link on post # 3 and you can provide your flight records to our support for further analysis.You may also refer on the screenshot below on how to contact our team. Thank you for your support.

[view_image]

I will do that! Thank you!
2018-12-28
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DJI Paladin
Administrator
Flight distance : 318 ft

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fans8fe2d396 Posted at 12-28 16:28
I will do that! Thank you!

You're welcome.
2018-12-28
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Cmartin3977
lvl.4
Flight distance : 304744 ft
United States
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Did you make sure you got a good gps signal and home point before you took off? And generally the worst reception is when the drone is straight up above you. I know it won’t help now, but  always make sure you get a good home point before you take off or else the drone doesn’t have a good point to come home to.
2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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Cmartin3977 Posted at 12-28 16:41
Did you make sure you got a good gps signal and home point before you took off? And generally the worst reception is when the drone is straight up above you. I know it won’t help now, but  always make sure you get a good home point before you take off or else the drone doesn’t have a good point to come home to.

Yes, I did. I had flew it several times before in the same spot and it had perfect gps signal.
2018-12-28
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Boffin
Second Officer
Australia
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Did you perform an auto take off and receive the message "Home Point Recorded" ?
2018-12-28
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Alex B.
Second Officer
Flight distance : 24101106 ft

Spain
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Sorry for what happened to your drone!
I know exactly how you feel! I also lost my first spark.
Please post your logs so the community can help you out. The link you provided is not working.

Flysafely all
Alex
2018-12-28
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jacksonnai
Captain
Malaysia
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Sorry to read that mate
2018-12-28
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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Boffin Posted at 12-28 17:32
Did you perform an auto take off and receive the message "Home Point Recorded" ?

No, I did not do a auto takeoff, I did a manual one but the home point was set.
2018-12-29
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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Alex B. Posted at 12-28 18:35
Sorry for what happened to your drone!
I know exactly how you feel! I also lost my first spark.
Please post your logs so the community can help you out. The link you provided is not working.

How do I upload my flight log directly from DJI GO 4 to this thread?
2018-12-29
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fans8fe2d396
lvl.1
Flight distance : 377464 ft
United States
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IMG_2396.MP4
2018-12-29
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Mavic Pro Bro
lvl.1
Flight distance : 377464 ft
United States
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2018-12-29
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Mavic Pro Bro
lvl.1
Flight distance : 377464 ft
United States
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ScreenRecording_12-28-2018 19-02-36.MP4
2018-12-29
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Mavic Pro Bro
lvl.1
Flight distance : 377464 ft
United States
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2018-12-29
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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fans8fe2d396 Posted at 12-28 15:30
Here is my flight log.

Follow the directions. come back and post the link.             https://www.phantomhelp.com/logviewer/upload/
2018-12-29
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