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OSMO Pocket not charging with provided cable!
618 13 2018-12-28
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rnazitto
lvl.2
United States
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I tried charging my Pocket with the cable provided (It's a USB-A to USB-C) but it would do nothing if I plugged it into my laptop or the wall outlet with an adapter. I tried a different cable of the same type, and nothing. I then used a USB-C to USB-C cable and it was charging! So there is something wrong with the amount of power required it seems with the cable DJI gives you? This seems really crazy to me to be true but I have no other explanation.  I see other posts here talking about users not being able to charge their Pockets either. Additionally, my when I turn off my Pocket, the gimble doesn't go into the "storage mode" others talk about either. Can his be fixed with a firmware update? If not, I'm returning this beta-feeling product ASAP.
2018-12-28
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skyhighmedia
Second Officer
Flight distance : 728616 ft
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Norway
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The Osmo Pocket will enter storage mode when powered off. But you need to update your OP in order to access that feature. The update will be shown in the DJI Mimo app.
2018-12-29
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rnazitto
lvl.2
United States
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Video of the problem here : https://t.co/yT6Oq75Yws
2018-12-29
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fansebc626bc
lvl.1
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hi i m facing the same problem with the osmo pocket it is not charging and not turning on ,even witjh c to c cable .  
1-12 02:01
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Ray-CubeAce
Second Officer

United Kingdom
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rnazitto Posted at 2018-12-29 08:38
Video of the problem here : https://t.co/yT6Oq75Yws

If you had read the thread on this forum that showed that clip you would have found that the Osmo Pocket will only change off of a laptop when the laptop is plugged into the mains. The charging requirements for the Pocket is explained in the manual.  
1-12 06:48
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DJI Mindy
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Flight distance : 7 ft
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fansebc626bc Posted at 1-12 02:01
hi i m facing the same problem with the osmo pocket it is not charging and not turning on ,even witjh c to c cable .

Hi there, sorry for the unpleasant experience with Osmo Pocket, may I know how did it happen?  Did you update to the latest firmware V1.3.0.20 we released on 01.07?
1-18 04:26
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djiuser_AFmsQQ4sne2b
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United States
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fansebc626bc Posted at 1-12 02:01
hi i m facing the same problem with the osmo pocket it is not charging and not turning on ,even witjh c to c cable .

Did you fixed your charging issue?  I am having the issue?
1-26 05:37
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Tsun
lvl.1
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hello everyone
i just got my osmo pocket (an hour ago) tried to charge it whith a power brick (that works for my phone, smarwatch...)... but it only charges if i plug it to a laptop which takes forever to be done any suggestion or is it a malfunction on the one that i have ?
Thank you
2-1 11:40
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Wiz33
Second Officer
United States
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Tsun Posted at 2-1 11:40
hello everyone
i just got my osmo pocket (an hour ago) tried to charge it whith a power brick (that works for my phone, smarwatch...)... but it only charges if i plug it to a laptop which takes forever to be done any suggestion or is it a malfunction on the one that i have ?
Thank you

Osmo pocket can draw up to 2A from USB-C, some older power bank may have a protection against high power draw, I use one of this and have no problem. I can charge from the power bank or the AC adapter.

https://www.amazon.com/gp/produc ... 0?ie=UTF8&psc=1
2-1 12:01
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UlisesF
lvl.1
Flight distance : 41708 ft
Mexico
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I have the same issue, the osmo pocket doesn't charge. I already try to plug in into my computer, to a wall jack, and to my iPad plug, which delivers 2A
I already upadated to the last firmversion, but now can't charge it with the original cable.
2-1 17:39
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UlisesF
lvl.1
Flight distance : 41708 ft
Mexico
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DJI Mindy Posted at 1-18 04:26
Hi there, sorry for the unpleasant experience with Osmo Pocket, may I know how did it happen?  Did you update to the latest firmware V1.3.0.20 we released on 01.07?

I have the same issue.
I do upadate it to the last version, no is not working.
I already plug it to my laptop, wall plug, and iPad plug, nothing works
2-1 17:40
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fans2c8e7a1a
lvl.2
United States
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UlisesF Posted at 2-1 17:39
I have the same issue, the osmo pocket doesn't charge. I already try to plug in into my computer, to a wall jack, and to my iPad plug, which delivers 2A
I already upadated to the last firmversion, but now can't charge it with the original cable.

SAME PROBLEM! the cable that came with my Pocket is also not connecting or charging to my laptop now! It had before. This is SO FRUSTRATING!
2-8 16:07
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fans2c8e7a1a
lvl.2
United States
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DJI Mindy Posted at 1-18 04:26
Hi there, sorry for the unpleasant experience with Osmo Pocket, may I know how did it happen?  Did you update to the latest firmware V1.3.0.20 we released on 01.07?

yes, even with the newest update it still isn't charging. I Was working fine before.
2-8 17:03
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rebelgnome
lvl.1
Australia
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Same problem here. Doesn't charge off anything. Tried laptops (both Mac & PC, both plugged into power), Desktops, USB powered hub. Nothing. Can't update the firmware as you need power to do that.

What's the next step? Just 2 months old and only been used about 20 times.
2-15 20:44
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