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Issue with focus
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919 40 2018-12-30
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CetanTopa
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Hi
My new Osmo pocket seemes to have a problem with bluriness on the right side of the video.
Left side and in the middel of the video everything is sharp. But further to the right, the image/video becomes blurier!!
Anyone, please......

Roy B
2018-12-30
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TirexiHD
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Hungary
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Clean the camera or refund.
2018-12-30
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DJI Natalia
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Hi Roy. We're very sorry about this issue. Can you please provide a short video showing the issue? You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.
2018-12-30
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colsub
Second Officer
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Italy
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Can you share a short photo or video clip ?
Thanks
2018-12-30
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CetanTopa
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Norway
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DJI Natalia Posted at 12-30 13:12
Hi Roy. We're very sorry about this issue. Can you please provide a short video showing the issue? You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.


Here you've got a screendump of a videoclip.
Notice that the ducks and more on the right side, is rather different from the mid picture and the left side when it comes to sharpness......

Roy
2018-12-30
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CetanTopa
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DJI Natalia Posted at 12-30 13:12
Hi Roy. We're very sorry about this issue. Can you please provide a short video showing the issue? You can upload it by using google-drive or Dropbox and provide the link here. Thanks for your support.



And the same here! The right side is less sharper than the left side.......
Besides - it seemes to me that the gimbal is drifting to the left......
I keep it very still, but it seems like drifting......I have tried calibrating it!

Roy

2018-12-30
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DJI Natalia
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CetanTopa Posted at 12-30 15:49
[view_image]

And the same here! The right side is less sharper than the left side.......

Hi, thanks for the quick response. Can you please try to change location then try to shoot a video again so we can check?  Thank you.
2018-12-30
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CetanTopa
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DJI Natalia Posted at 12-30 16:02
Hi, thanks for the quick response. Can you please try to change location then try to shoot a video again so we can check?  Thank you.

I will do that tomorrow.
It is nighttime here now......

Roy
2018-12-30
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Holga
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I have this issue too. I posted here https://forum.dji.com/thread-175383-1-1.html and got no response.
2018-12-31
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Holga
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United States
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There was another post, which I can't find at the moment, where a guy was doing time lapse and all of right side was blurred. I have about a week left to return my pocket.  
2018-12-31
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CetanTopa
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CetanTopa Posted at 12-30 17:09
I will do that tomorrow.
It is nighttime here now......

Hi

Here you'll get three pictures/screendumps.
The pictures called rocks.jpg and books.jpg, are blurred on the right side.....
But the picture called wall.jpg, look quite right to me - on both sides (left and right) !??
I don't have this problem, neither on Spark or Mavic 2 Pro.........

Roy
2018-12-31
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Holga
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Screencaps from some of my vids. Half the screen is blurry on the left side.



1-2 05:13
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CetanTopa
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Holga Posted at 1-2 05:13
Screencaps from some of my vids. Half the screen is blurry on the left side.
[view_image]
[view_image]

It is so strange!
Yours are blurry on the left side, mine on the right side!=
Neither of us should get blurry scenes.
The strangest thing is that it do not appear always, but to often.......

Roy
1-2 09:28
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CetanTopa
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DJI Natalia Posted at 2018-12-30 16:02
Hi, thanks for the quick response. Can you please try to change location then try to shoot a video again so we can check?  Thank you.

Did you get my screendumps?

Roy
1-2 09:29
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DJI Natalia
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CetanTopa Posted at 1-2 09:29
Did you get my screendumps?

Roy

Hi, sorry for the delay. However, the pictures that you provided are all in dark environment and we cannot determine. Would it be possible if you can upload the original video? Don't worry, I already coordinate this concern to our R&D department and we're looking for a solution. Thanks for your understanding.
1-2 10:37
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CetanTopa
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Holga Posted at 1-2 05:13
Screencaps from some of my vids. Half the screen is blurry on the left side.
[view_image]
[view_image]

Hi Holga.
I might have got a nice trick from DJI support!

1. Turn OFF your Osmo pocket
2. Take out your SD card.
3. Turn ON your Osmo pocket - without the SD card.
4. Reset your Osmo pocket.
5. Turn it off after the reset.
6. Set in your SD card.
7. Turn on your Osmo pocket, do your settings and trye to shoot something.

I'm not totally sure, but it seems to me that this steps DID help......
We'll see in a couple of days, with more shooting.......

Roy B.
1-2 11:00
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CetanTopa
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DJI Natalia Posted at 1-2 10:37
Hi, sorry for the delay. However, the pictures that you provided are all in dark environment and we cannot determine. Would it be possible if you can upload the original video? Don't worry, I already coordinate this concern to our R&D department and we're looking for a solution. Thanks for your understanding.

Thanks a lot, so far!
Take a look at my reply to Holga.

I've chatted with someone online, and tried the trick he told me.
Maybe it worked? It seems so, but I will know in a couple of days, with more shooting.
The guy I chatted with did also send my problem to the programmers, so we'll see.....

I'll hope for the best!

Roy CTB
1-2 11:06
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Holga
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CetanTopa Posted at 1-2 11:06
Thanks a lot, so far!
Take a look at my reply to Holga.

Thanks. I will try this when I get a chance.
1-3 06:27
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Holga
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Did you get a chance to test your pocket after the reset?
1-7 16:24
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edwardyyy
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Lens / Sensor alignment is OFF
1-7 19:06
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CetanTopa
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edwardyyy Posted at 1-7 19:06
Lens / Sensor alignment is OFF
Then what can I do with the problem?
1-8 01:45
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CetanTopa
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Holga Posted at 1-7 16:24
Did you get a chance to test your pocket after the reset?

It's the same problem!
However I've got a new firmware update yesterday, I will see if that makes anything better!?

Roy
1-8 01:47
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CetanTopa
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Holga Posted at 1-7 16:24
Did you get a chance to test your pocket after the reset?

It's the same problem!
However I've got a new firmware update yesterday, I will see if that makes anything better!?

1-8 01:48
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CetanTopa
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DJI Natalia Posted at 1-2 10:37
Hi, sorry for the delay. However, the pictures that you provided are all in dark environment and we cannot determine. Would it be possible if you can upload the original video? Don't worry, I already coordinate this concern to our R&D department and we're looking for a solution. Thanks for your understanding.
It's the same problem!

However I've got a new firmware update yesterday, I will see if that makes anything better!?

"edwardyyy" here on the forum, suggested that my Osmo pocket has a trouble with lens/sensor alignment!?
It might be the problem! It seems to me that my videoclips goes from supersharp (left side), to sharp (in the middle), to blurry (the right side)...

User "Holga", here on the forum, has the same problem, but vice versa - from right to left.......

If this is correct, what can I do. Do I have to return the camera??
1-8 01:52
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Holga
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CetanTopa Posted at 1-8 01:52
It's the same problem!

However I've got a new firmware update yesterday, I will see if that makes anything better!?

It happens on both sides for me. Both sides. Photos are fine. It's the video.
1-8 03:39
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CetanTopa
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Holga Posted at 1-8 03:39
It happens on both sides for me. Both sides. Photos are fine. It's the video.

Whooops! Sorry, I thought you got it on the left side.....
I've only got the problem on the right side. I'm testing now, to see if the update fixes the problem. Overall it seems to me to be more sharp, so I hope my problem will go away......  
1-8 04:11
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Holga
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CetanTopa Posted at 1-8 04:11
Whooops! Sorry, I thought you got it on the left side.....
I've only got the problem on the right side. I'm testing now, to see if the update fixes the problem. Overall it seems to me to be more sharp, so I hope my problem will go away......

Not a problem! Please report back.
1-8 04:35
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CetanTopa
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Holga Posted at 1-8 04:35
Not a problem! Please report back.

I will
1-8 05:16
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CetanTopa
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Holga Posted at 1-8 04:35
Not a problem! Please report back.

Hello Holga
It seems to me that maybe the latest firmware (ver. 01.03.00.20) did the trick. At least almost.....?
So far my videos looks sharper - even on the right side.
That's outside, walking my dog. And a minitest right outside my doorstep.....
At least it seems promising.
On saturday, I wil test again in my grandson's birthday-party. Like doing a test in an ''realworld'' environment....
I'll come back to you then.....
1-8 07:36
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CetanTopa
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DJI Natalia Posted at 1-2 10:37
Hi, sorry for the delay. However, the pictures that you provided are all in dark environment and we cannot determine. Would it be possible if you can upload the original video? Don't worry, I already coordinate this concern to our R&D department and we're looking for a solution. Thanks for your understanding.

Hi Natalia
It seems to me that maybe the latest firmware (ver. 01.03.00.20) did the trick. At least almost.....?
So far my videos looks sharper - even on the right side.
That's outside, walking my dog. And a minitest right outside my doorstep.....
At least it seems promising.
On saturday, I wil test again in my grandson's birthday-party. Like doing a test in an ''realworld'' environment....
I'll come back to you then.....
Bilde 1.jpg
1-8 07:43
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edwardyyy
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CetanTopa Posted at 1-8 01:45
Then what can I do with the problem?

the lens or/and the sensor is/are installed improperly, so tilted effect is here.
search tilt-shift effect on View camera
1-8 23:58
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CetanTopa
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edwardyyy Posted at 1-8 23:58
the lens or/and the sensor is/are installed improperly, so tilted effect is here.
search tilt-shift effect on View camera

Where should I search for this?
When searching on this forum, I get 4000+ possibilities??
1-9 01:50
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edwardyyy
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the axis of the lens is not perpendicular to the plane of the sensor (installed improperly)
1-9 02:20
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edwardyyy
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when using the view camera, we like to swing, tilt and shift the lens for controlling the "in focus plane" of the image


.
1-9 02:34
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CetanTopa
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I see!
Is there anything I can do about it?
Do I have to return the camera and get another one, or would the problem still be there?
Do I only have to record video with the gimbal in "zero" position/straight forward??
And big thanks for your answers......
1-9 03:10
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CetanTopa
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DJI Natalia Posted at 1-2 10:37
Hi, sorry for the delay. However, the pictures that you provided are all in dark environment and we cannot determine. Would it be possible if you can upload the original video? Don't worry, I already coordinate this concern to our R&D department and we're looking for a solution. Thanks for your understanding.

Hi Natalia
Could you please take a look at the dialog between edwardyyy and me!?
I think edwardyyy probably are right. Look at his explanation....... Please!
1-9 03:22
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DJI Natalia
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CetanTopa Posted at 1-9 03:22
Hi Natalia
Could you please take a look at the dialog between edwardyyy and me!?
I think edwardyyy probably are right. Look at his explanation....... Please!

Hi, sorry for the late reply. As of the moment, I haven't received any update. I'll get back to you once I have the solution. Thanks for your understanding.
1-11 08:49
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CetanTopa
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DJI Natalia Posted at 1-11 08:49
Hi, sorry for the late reply. As of the moment, I haven't received any update. I'll get back to you once I have the solution. Thanks for your understanding.

Thank you, so far!
1-12 10:19
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edwardyyy
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CetanTopa Posted at 1-9 03:10
I see!
Is there anything I can do about it?
Do I have to return the camera and get another one, or would the problem still be there?

get it repaired / replaced
1-12 18:38
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CetanTopa
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edwardyyy Posted at 1-12 18:38
get it repaired / replaced

Thank you for all help!
For now I will just wait for what Natalia, comes up with....
1-13 01:12
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