When I turn on my Osmo Mobile 2, it will stabilize and then go limp. The indicator light will turn solid yellow. Before it did this it said it was in sleep mode. Any help?

Hi fans99c5c081,

It sound a lot like your Osmo Mobile 2 is not balanced properly. The gimbal going "limp" is a typical sign that the gimbal is not properly balanced. The more effort you spend on balancing the gimbal, the smoother the videos will be, and the battery life will last longer. Unscrew the small nob behind the phone and pull on the arm until it is properly balanced.

Hi there, sorry for all the trouble. May I know what mobile you are using? You may refer on the screenshot below on our recommended devices for your Osmo mobile 2. Kindly provide a short video showing the issue and upload it by using google-drive or Dropbox. Please make sure to balance it properly by following the video tutorial below. Thanks for your support.

https://drive.google.com/file/d/1_7W7eJbMB58J54u1ezOmb3D0NMkL-khk/view?usp=drivesdk

Please let me know if this gives you what you need.

I am using an iPhone 6s or 6s plus.

Hello? May I please have some help with this?!