tgroves
United States
Offline
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DJI Stephen Posted at 1-3 15:38
Hello and good day tgroves. I am sorry to know that you are having issues with your DJI Osmo Mobile. Please try to observe if the DJI Osmo Mobile will charge. If in case the DJI Osmo Mobile won't charge the best thing you need to do is to contact DJI Support at https://www.dji.com/support for additional analysis and repair. Thank you.
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Hi Stephen,
I ended up calling DJI Support. I was informed that since my gimbal was out of warranty that my best choice was to buy a new battery. The fact is, I barely used the gimbal and always kept it in a cool, dry place. So for the battery to not charge after 2-3 uses, points to a defective battery. But, since my warranty expired, I'm left with buying a new battery. I can't prove I only used it only 2-3 times, so I have to buy a new battery. Now, let's hope that when I do buy a new battery that I no longer have such issues. If I do, I'm still stuck with the fact that my warranty expired. It's a vicious cycle. |
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