Hello
in my profile, only the osmo pocket is displayed but it would also be a mavic 2 to be displayed. I ask for clarification.

Did the M2 registered with the same email address that you are using for the forum?

Hi there, thank you for reaching out and sorry to hear about the trouble, with regards to that make sure you used the same Email address that you use when activating the Aircraft.

DJI Gamora Posted at 1-5 09:30
Hi there, thank you for reaching out and sorry to hear about the trouble, with regards to that make sure you used the same Email address that you use when activating the Aircraft.

Yes it must be the same e-mail address. Where can I see this? In the go 4 app it is the same.

hello my problem is not solved yet.
...?

I found I accident logged in with at least two accounts. One connected with Facebook, one with email. almost sure this is your problem.