I sent my Mavic Pro out for repairs about a week ago and I have no idea where I can find my case number. I filled out a request and shipped my drone back with the shipping label that was emailed to me. I’ve looked literally everywhere: my emails, the website, and I can’t find my case number. Someone please help!

Hi there, thank you for contacting DJI Support! We appreciate you for letting us know about your concern. I was able to locate two case number under your email address may I ask for the tracking number that you used in sending the unit back? so we can further check. Thank you.

DJI Diana Posted at 1-7 14:25
Hi there, thank you for contacting DJI Support! We appreciate you for letting us know about your concern. I was able to locate two case number under your email address may I ask for the tracking number that you used in sending the unit back? so we can further check. Thank you.

1ZX902W99096694530

Spencerulz Posted at 1-7 14:38
1ZX902W99096694530

Hi there, we sent you a PM. Kindly check later. Thank you.