So I  recently returned a drone I bought because out of the box the camera would not move whatsoever and the camera image  transmission would  continuously  cut out. I’ve already  contacted  Djicare@dji.com but no answer. I would love to get a refund to get DJI Care Refresh on my new drone and someone please help me out

Hi, we're sorry to know about the inconvenience. Would it be possible if you could provide us the email that you've used to reach our DJI Care team and where did you purchase your drone? May we know when did you send an email to our team? Please let us know for further help.

DJI Tony Posted at 1-10 09:37
Hi, we're sorry to know about the inconvenience. Would it be possible if you could provide us the email that you've used to reach our DJI Care team and where did you purchase your drone? May we know when did you send an email to our team? Please let us know for further help.

Hey thanks for getting back to me the email address is v_pita@yahoo.com  and the drone was  purchased at Best Buy. I send an email about 2-4 hours ago

Dji pedro Posted at 1-10 09:49
Hey thanks for getting back to me the email address is   and the drone was  purchased at Best Buy. I send an email about 2-4 hours ago

Hi, thanks for the prompt reply. You suppose to receive a response within 24-48 hours, however upon sending the email, you haven't received any feedback or updates with regard to this, please let us know for further help. Thank you for the support.