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Osmo Pocket Gimbal Error
2939 28 1-11 07:00
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DeepSilent
lvl.1
Turkey
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Does anyone experiencing a gimbal error ? which I have uploaded . I bought it from DJI Shanghai Store and I am living in Istanbul at the moment. Dont know how to fix it or what to do.
1-11 07:00
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hallmark007
Captain
Flight distance : 4053873 ft
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Ireland
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That’s odd have you tried gimbal calibration, if not according to your warranty you will have to ship back to Shanghai, you could also try resetting to factory settings, not sure if you can do this in dji Assistant 2, but maybe some mod around can further help you.
1-11 07:12
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DeepSilent
lvl.1
Turkey
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I tried gimbal calibration several times as well as resetting, so far nothing helped.  
1-11 07:39
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hallmark007
Captain
Flight distance : 4053873 ft
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Ireland
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DeepSilent Posted at 1-11 07:39
I tried gimbal calibration several times as well as resetting, so far nothing helped.

Did you do a full factory reset ? If so you may need to return as a DOA.
1-11 07:45
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DeepSilent
lvl.1
Turkey
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How do we perform a full factory reset on OP?
1-11 07:48
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hello and Good day DeepSilent. I am sorry to know that you are having this issue with your new DJI Osmo Pocket. This is not the experience we want you to have with your new DJI Osmo Pocket and with DJI. Please refer on ther screenshot below on how to factory reset and let me know if the issue persists.

1.PNG
1-11 08:51
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DeepSilent
lvl.1
Turkey
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DJI Paladin Posted at 1-11 08:51
Hello and Good day DeepSilent. I am sorry to know that you are having this issue with your new DJI Osmo Pocket. This is not the experience we want you to have with your new DJI Osmo Pocket and with DJI. Please refer on ther screenshot below on how to factory reset and let me know if the issue persists.

Hello DJI Paladin. I performed resetting and calibrating the gimbal two times. The gimbal is getting worser and is not stable anymore. I think that I should send it back to you. Please help me with sending back.  I am really sorry to experiencing this.


1-11 10:18
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DJI Paladin
Super Moderator
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DeepSilent Posted at 1-11 10:18
Hello DJI Paladin. I performed resetting and calibrating the gimbal two times. The gimbal is getting worser and is not stable anymore. I think that I should send it back to you. Please help me with sending back.  I am really sorry to experiencing this.

I'm really sorry to hear that. Please email our support team to start up a ticket: support@dji.com . if you need further assistance with your case, please don't hesitate to contact us. Again, I am very sorry for the unpleasant experienced.
1-11 10:31
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djiuser_E8jq9ItXMCd9
New

Thailand
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Hi,

I just started my 6-12 month trip in Asia and the dji osmo pocket stopped working the second day

Same issue with the gimbal, it's not possible to calibrate it and also factory reset or updating the firmware does not work (turns off by 50%).

Any help? I have not really an idea what to do now.

Best, Lennert
1-12 00:44
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DeepSilent
lvl.1
Turkey
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Dear Lennert, you just need to contact dji support for a solution. I am sure that they will help you right away.   
1-13 23:38
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Yani223
lvl.1
Norway
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I have the same issue. Just got the osmo pocket from the post. I bought it from an enterprise dealer authorized by DJI here in norway. Had i known this problem beforehand, i wouldn’t have purchased it. I am so disappointed.
1-18 14:51
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Spazz
lvl.3
Flight distance : 86566 ft
United States
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Yani223 Posted at 1-18 14:51
I have the same issue. Just got the osmo pocket from the post. I bought it from an enterprise dealer authorized by DJI here in norway. Had i known this problem beforehand, i wouldn’t have purchased it. I am so disappointed.

I had the gimbal error....  and mine is in for repair.  Luckily I am in the Western US and they have a repair facility in CALIF. I will have it back within 10 days.  Starting a case with DJI Support was very easy and painless.
1-22 16:33
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phoby85
lvl.1
Singapore
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Their support is unacceptable i got this error and one week since i emailed to their support i got no replies at all i am from singapore btw.

1-22 16:47
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Spazz
lvl.3
Flight distance : 86566 ft
United States
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phoby85 Posted at 1-22 16:47
Their support is unacceptable i got this error and one week since i emailed to their support i got no replies at all i am from singapore btw.

[view_image]

Phoby... get online ... go thru the steps on starting a repair request and then chat with one of their techs... this is what i did and my case was started that very same day... shipping labels received 2 days later.
1-22 19:29
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DJI Mindy
Administrator
Flight distance : 7 ft
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phoby85 Posted at 1-22 16:47
Their support is unacceptable i got this error and one week since i emailed to their support i got no replies at all i am from singapore btw.

[view_image]

Hi phoby85, sorry for the unpleasant experience with our support team, I managed to get the email via your forum account, your concern has been escalated and we will have someone to reply as soon as possible, please wait patiently, thank you.
1-23 01:36
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DJI Mindy
Administrator
Flight distance : 7 ft
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Spazz Posted at 1-22 19:29
Phoby... get online ... go thru the steps on starting a repair request and then chat with one of their techs... this is what i did and my case was started that very same day... shipping labels received 2 days later.

Hi Spazz, thanks for sharing, glad to know everything goes smoothly, please keep us updated with the case number if you need any assistance during this process.
1-23 01:38
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_E8jq9ItXMCd9 Posted at 1-12 00:44
Hi,

I just started my 6-12 month trip in Asia and the dji osmo pocket stopped working the second day

Hi Lennert, we apologize for what happened and the trouble caused to your trip, please contact our support team www.dji.com/support for the further assistance, the device may need to be sent in for further evaluation, sorry again for the inconvenience caused.
1-23 01:41
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DJI Mindy
Administrator
Flight distance : 7 ft
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Yani223 Posted at 1-18 14:51
I have the same issue. Just got the osmo pocket from the post. I bought it from an enterprise dealer authorized by DJI here in norway. Had i known this problem beforehand, i wouldn’t have purchased it. I am so disappointed.

Hi Yani223, we are so sorry for the unpleasant experience with Osmo Pocket, please contact your dealer or our support team www.dji.com/support for further assistance. We will keep improving our product to make you have a better experience.
1-23 01:43
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Spazz
lvl.3
Flight distance : 86566 ft
United States
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Just an update for all....

My Case with Gimbal is is now closed.   Painless and Seamless process in my opinion.   Being the USA, I am fortunate to have a DJI Service Center located in Cerritos, CA.   It took exactly 10 DAYS from start to finish to close my case....

I spoke online in a chat with DJI Support, they started a case for me....  2 days later...  shipping label received...  shipped out on Friday, 18 JAN... they received it on Tuesday, 22 JAN... repaired and shipped back to me and received it yesterday.... 25 JAN.


Can't thank DJI Support enough for a smooth and painless process of taking care of me.
1-26 07:58
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fans3c1fbd75
lvl.1

Singapore
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Hi,

I am sorry for post on this thread as they did not allow a new member to start a new one.

I also have this Error, I bought this from the official DJI store. I think I had a lemon set as I only use this for 20min upon testing some of the shots.

I am getting anxious now as this costs $500.
2-23 02:04
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ZH Tang
lvl.1

Singapore
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DJI Support team,

PLEASE REPLY MY EMAIL TICKET #1983812!

I just received my Osmo Pocket on the 14 Feb from the official DJI online store. I use it for 20 MINUTES and I got an Error of "gimbal protected, tap to resume" message. I tried reset, connect it to my phone and the problem persisted. I have been contacting for support via email on 16 Feb for a replacement. I got a reply on the 19th, ask for my informations and a video to show them the problem. I sent them the requested info (serial, address and video). After that, you guys just went QUIET. It have been 4 days and I updates, no reply... The exchange program is only valid for 15 days. and i am thinking are you purposely prolong the period until 15 days is up and tell me exchange is no longer valid!?

I have all the videos on youtube, reddit post for prove it!

please get back to me ASAP!!!!
2-23 06:05
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ZH Tang
lvl.1

Singapore
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Just an Update, I finally got a reply from the support team regarding the replacement. Thanks.
2-23 21:34
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El Diabolico
Second Officer

Germany
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It hapenned to me when I tried to remove an ND filter without powering off the OP. Only hapenned once since I learned my lesson
2-25 07:40
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DJI Tony
Super Moderator

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El Diabolico Posted at 2-25 07:40
It hapenned to me when I tried to remove an ND filter without powering off the OP. Only hapenned once since I learned my lesson

Hi, thanks for sharing your experience here. If you need to attach the accessory to the gimbal of the Osmo Pocket, we would recommend turning off the unit as the force that we may apply can cause obstruction to the gimbal of the Osmo Pocket. Please let us know if you need our assistance. Thank you for continued support.
2-25 09:53
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Maximinus
New
Flight distance : 359573 ft
Portugal
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My Osmo Pocket have finished( gimbal error) before a small accident. Can be repaired or I need to by a new one or forget them?
4-25 04:09
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Maximinus
New
Flight distance : 359573 ft
Portugal
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My Osmo Pocket have finished( gimbal error) before a small accident. Can be repaired or I need to by a new one or forget them?
4-25 04:11
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Adam “dOMiAND-” Ostrozlik
New

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Hey guys, I have a slightly different issue but almost the same. I was using mine for a month without any issues but today suddenly I took it out from the case and I saw that gimbal is not doing that regular startup calibration, right from the startup I am getting 'Gimbal protected, tap to resume'. Tapping is not working at all, I've tried reset, re-calibration, nothing works. On touch it looks like there should be nothing wrong with the gimbal. I'm from Slovakia and tomorrow I am taking it to my local electro store where I bought it to apply my warranty. I was just wondering what the hell could happen to the gimbal? I am also afraid they will reject my warranty and will blame me as the responsible person for this issue.
5-9 03:24
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TriniYeah
New
United States
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SO I AM NO MEANS SURE THIS FIXED IT. BUT AFTER DROPPING IT AND TRYING COMBINATIONS WITHIN THE APP TO ATTEMPT TO RE-CALIBRATE, I GOT FED UP! MY GIRLFRIEND WAS TRYING EVERYTHING ALSO BECAUSE SHE KNEW I LOVED THIS GIMBAL SO MUCH. I THEN TOOK THE GIMBAL OUT OF HER PHONE AND (WHILE OFF) BECAUSE SHAKING IT BACK- AND- FORTH IN SUCH A RHYTHM IT MADE A SYNCOPATED CLICKING SOUND. MY THEORY WAS MAYBE MOTORS WERE OFF TRACK AND SHAKING THEM INTO PLACE WOULD FIX IT! BOOOM! LIKE MAGIC I TURNED IT ON AND NO MORE GIMBAL PROTECTED SCREEN. I AM GOING TO TAKE MORE CARE OF THIS THING AND PURCHASE A COVER CASE FROM A THIRD PARTY SUPPLIER THIS WEEKEND. TRY THE SHAKING THING ( IN LIKE A MARACA, OR WHIPPING MOTION)
5-23 11:28
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Vegasdad
lvl.2
Flight distance : 74577 ft
United States
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I got a  case number and an email does the ra come in the mail or am i missing something its been almost a week.
5-26 19:43
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